New Hong Kong Express — Restaurant in Glendale

I was made to show proof that I purchased my own food in order for me to get it. Let’s repeat that, in order for me to get my own food that I paid for, I had to show proof that I bought it by showing her a confirmation email. Never in all my years on this earth did I ever have to show that I bought the food in order for me to get it. Just imagine if someone else bought the food for me and I went by to pick it up. Mind you, I walked in saying “hi, I have a pickup for [my name]” to get straight to the point so I can grab and go. But no, she said I had to confirm the order. I was deeply confused as to why I had to confirm my own order to get my own food like I’m doing DoorDash to something. I had ordered up through a popular well known 3rd party app bc there was a coupon….which I’ve done many other times for other restaurants with no problem.Then I showed her one of the emails that showed i ordered this food, which she didn’t approve of, so then I had to show her another email, as she’s reaching her neck looking hard af on my phone. How would I know the name on that food if it wasn’t mine? Just crazy.The only food that’s next to you on the counter. This is a very hole in the wall, run down spot so I’m not sure where added extra security is coming from. I don’t even think these people are Asian, who are usually nice and don’t have me go through hoops for me to get my own order and who usually have amazing tasting food unlike this place which was had no flavor.

food is bland, watered down, no broccoli, food was dry, just horrible and then on top of that, my food wasn’t even hot. Usually at other spots my food will be sizzling hot even 30+ min later. Just straight disappointment. I would’ve gone to another oriental spot but they would’ve been closed by the time I got there.

Never again. Who is keeping this place in...

Ive come here a few times since Ive lived in the area. My wife and I continuously debate if going out to eat is worth the money. Decided to get three platters to have some left overs. Each platter comes with Rice. I picked it up, thanked the register, and realized how small my bag was once I sat in the car. I went in and asked what the deal was, and she gave me a sickly sweet "not my fault" smile while she explained to me one of my platters was too small to tell it was in my bag, and because I ordered more than one entree I only got one box of rice. Not one per entree. The rice box was bigger by maybe 1/3 cup. The platter size was different between the honey chicken and the orange chicken. I paid 45$ for three entrees for two people, and it wasnt enough to have left overs (our plan). The rice pissed me off, because its not even fried or seasoned. Its literally white rice. Shrink-Flation is real and if you dont believe me: go pay 45 bucks for half full. half sized meals. Noodles were half empty, portions on chicken was under 9oz each. I paid 13 bucks for a single chicken breast worth of food. Think twice before you go out to eat. Its genuinely not worth it.

pictured is my 45$...

My review is a bit late but I wanted to post this now. I went to this restaurant for the 1st time on 7/11/25 with my brother. It was not busy granted we went around 2pm. We ordered quite a bit of food. Ranging from the entrees of sweet and sour pork, sesame chicken, and teriyaki chicken, plus a few appetizers. We got the puffs, gyoza, and egg rolls. Everything was excellent though I thought the gyoza had a hard shell which is different than other gyozas I have had but they don't taste bad. I just wouldn't order gyozas again since I like the dough thinner. The staff was very friendly and chatted with us. Don't let the area turn you away from getting food here. There isn't much room to stay and eat there, but it's perfect food to take home. The parking area is a bit harder to get out of if you were to visit during traffic hours I...