Domino's Pizza — Restaurant in Glendora

I ordered a pizza through the app for my nieces. I dropped them off at home with their mom before I left for my caregiver job. When the delivery time came, I was informed by my family that the pizza did not get delivered because they needed to verify ID and the card I used. And I understand as well as the next guy about policy and all, but when I called the store and asked if there was anything I could do because I was just trying to feed my nieces before bed, they told me there was nothing and were very unwilling and uncompromising. I tried asking if I could send someone and they could have me on video chat so I could show my ID and the card, but they said there was nothing they could do and it's policy. And like I said, I understand policy, I work full time at USPS and part time caregiving so I understand policy very well, but just the fact that they were so unwilling to help or find some kind of solution is what really set me off. I mean all I was trying to do was get dinner for my nieces. This experience has left an absolutely horrid taste in my mouth and I will NEVER order from here again. Absolutely horrible...

online ordering experience was pretty good - it was a simple order, just a medium pizza with 8 piece boneless chicken and a cherry coke, and that's what I got. i get up there and the guy seems cool, he says the order is $26 and i hand him $31. the guy gives me my order and then says that i only gave him $26 so I don't get any change back. this was already enough to make me not want to go back here again, but while eating a few slices in the car I notice something about the pizza - some of the slices only had one pepperoni on them. now, I ate those, so I can't exactly provide proof, so just trust me here. that's not the worst thing, though - the pizza BARELY held together. the toppings slid off the pizza like a kid going down a water slide, landing on other slices and making the whole thing basically one giant coagulated mess of cheese and pepperoni. the wings smelled odd, but admittedly this could be just how they normally smell, but they looked borderline anemic - not exactly appetizing. the cherry coke was fine, though, but with my experience here I don't think I'll be...

I give it two stars for past experiences. I take three away for today’s nightmare. I wouldn’t recommend ordering on the app or online. They will take your order and your money but will not start your order. Because you then have to call in and speak to the manager to verify the card they just charged will be at the home at delivery.. and then again show the card to the driver on arrival. I wasted 30 minutes thinking my kids order was being made and delivered, when in fact their ‘new policy’ ensured my order hadn’t even begun. Thank you for the extra step Dominos of Glendora. You make the the efficiency of ordering online awesome. And folks, don’t count on ‘speaking to management’ if you have a bad experience, as the owner can care less, will talk over you, and laugh at your concerns. Make sure you direct your experience concerns directly with corporate. Disappointing.. we’ve been...