Subway — Restaurant in Gloucester

I have been coming to this subway for a little over 7 years and today was my first bad experience! The woman told me she would be right with me as she was wiping down the windows. I was asked what I wanted and I explained I wanted the turkey bacon guacamole wrap but instead of the wrap I would like it on an italian herb and cheese roll. As she is putting my meat on the sub she looked lost and confused and was going pretty slow. I was asked What kind of cheese? I stated "American" she barely put any cheese...4 slices to be exact not even enough slices to cover the roll and poorly placed. When the woman proceeded to pick up my sub for it to get toasted she dropped all my meat on to the white board that clearly was dirty but she reassured me it was clean and if it was not clean she would have just made me a new one?????? (Now with my experience working with food I myself would not want to give a customer a sandwich they watched me drop and pick up and place back together and also I believe the right thing to do as an employee is to make a whole new one for many health reasons and also caring about the customers.) After the drop I had to ask her to add more cheese. Now at this point the woman making my sandwich was becoming annoyed because I was annoyed and showing it (had every right to be). So she adds the cheese (sloppy) and she puts it in the toaster. When my sandwich came out I realized the sandwich came with bacon and she failed to add it so I had to remind her and she again was very annoyed. Puts bacon in toaster and asks me "Veggies" the sandwich also came with Avacado which I also had to remind her to add before my veggies...bacon comes out of toaster and she puts it to the side?????? As a confused customer whom is used to the bacon being toasted with the meat all together...I said can you add the bacon? As she is adding the bacon it's flying all over the place needless to say she had no care in the world how my sandwich was being made and she gave me horrible customer service! I know she is new because I have never seen her before in 7 years! I tell her the veggies she's adding with frustration. Wraps my sub up does not put it in a bag until she realized I was waiting for it to be placed in a bag with napkins like how everyone else there does it! in conclusion I get it when you start somewhere new and everything is different and at times can be stressful especially when you have regulars (like myself) who are used to a certain way of getting lunch. This was not a good experience and I paid for a sub I did not eat due to many health concerns and a waste of my money. I hope this does not happen again in the future because I am a big fan of this subway and the people who run it but I guess some employees still have a lot to learn. Sincerely, A...

I recently visited this restaurant and was disappointed with both the cleanliness and service. The establishment appeared poorly maintained, which was concerning. Additionally, after ordering a meal that included a fountain drink, I was only informed after paying that the fountain machine was broken, had no ice, and offered only iced tea as an alternative.

When I politely requested a bottled Coke as a substitute, the staff seemed unable to address the issue, possibly due to a language barrier, and simply shrugged it off with an apology. While I understand technical issues can arise, better communication and a reasonable accommodation for customers would have improved the experience.

Unfortunately, the lack of cleanliness and poor customer service left a negative impression, and I would not be inclined to return. I hope management takes steps to improve both maintenance and staff training to provide a better experience for...

Usually good food great subs. Ordered from door dash and they delivered fine. However my friends BBQ rib didnt have any lettuce or pickles on it like the description said. The pizza sub sounded odd so my other friend ordered that and its just marinara with gisnt slices of spicey peperoni and two cold green pepper slices. He said it was dissapointing. I got the meatball sub. Usually delicious!!! Ordered it three weeks ago and it was beautiful had parmasan cheese sprinkled on it and was nice and toasted. Thid one had just meatballs and sauce. I understand were in the middle of a pandemic and I wanna support restaurants. But don't close down and reopen and then have low quality pieces. The cookies we all got were also rock hard. Very sad I hope they were just...