Well, we gave them another chance, to our regret. With the exceptions of the server, Keira(?), who was excellent, and the starter we ordered, this was a disappointing dining experience and 3-stars is generous.

When we arrived, we were greeted by two young women who were not welcoming and seemed to be dressed for the gym or a day off rather than a job at an upscale restaurant ... not even suitable for a neighborhood sandwich shop. The wait was not excessive, but it was uncomfortable.

There may be worthwhile things to order off the menu but the one dish we enjoyed was a starter of burrata with peas and fava beans and it was special, presumably because of the seasonal ingredients.

For my main, I ordered Cioppino, a dish which I'm very fond of (along with Bouillabaisse and similar things - seafood chowders and stews.) The shrimp in the Cioppino were overcooked and rubbery; at least one of the mussels seemed to be bad and that might have been what gave the broth an off taste. This dish was generally unbefitting a Gloucester seafood experience.

Because I insist on having something green whenever I eat dinner, I ordered a side of rapini ("Rabe" on the menu.) It arrived barely warm, got colder as the meal progressed and was tough enough that, in order to detach the edible part, I wound up using the steak knife that my partner had to ask for in order to get through her Veal Saltimbocca.

Both the Rabe starter and the burrata came with slices of bread that someone had made an attempt to toast. In both cases, it seemed to be a too-thin slice of yesterday's baguette, further dried out by sticking it under the broiler to give it some color. Even after soaking in the Cioppino for most of the meal, it was still not soft.

As I mentioned, the wait staff did an excellent job in what was a difficult situation: next to our table for two, there was a party of 12-14 and she managed to keep us all well-served (probably some other tables also.)

Mysteriously, Tonno seems still to be popular and, no doubt, it will continue to thrive, but it will have to do so without us.

---- Previous 3-star review from 2019 follows ---

Probably unfair to rate the restaurant based on my last visit. It was Fathers' Day and they were a little busy, and that may have adversely affected the quality of the experience.

The food was unmemorable and the waitress was poorly prepared to answer questions about preparations for choices on the menu. She promised to get answers but did not.

The table grouping where we were seated was crowded and the wait staff was having trouble taking care of the diners without running into one another or standing back waiting for a clear path to deliver the meals they were holding. We won't sit down there again but it shouldn't have even been an option.

There was a pleasant couple at the next table, new to the North Shore, and we passed the time waiting for our courses to arrive comparing notes on other restaurants. That made the visit more tolerable.

We've had better luck at Tonno on other occasions and will probably return, but I was disappointed this time.