Rusty's Pizza Parlo — Restaurant in Goleta

I got food poisoning on July 5th and July 13th. I decided to call to let them know that my daughter and I got sick while after eating their pizza. I didn't want anything. I didn't ask for anything. I didn't even need a manager to call me back. After speaking with Abby, the supervisor, I have decided to never order from Rusty's again. Ever. She was rude, defensive, was yelling at me, and escalated the call so badly that I've decided to contact corporate when they open on Monday.

Even was though I was shocked by how she treated me, I let her know that it would have been better for her to have just directed me to the manager to solve the issue. I actually tried to help her. I was calm, giving her really good advice, and genuinely was trying to help her know how to handle this kind of a situation the future. When I was finished she said, "Are you done telling me how to do my job?" I was truly and genuinely trying to help her understand how to handle a call that has been escalated. If she is a supervisor, she needs to know how to talk to people in a way that deescalates the situation, not escalates it to the point that someone never wants to order from Rusty's again, ever and, in addition, contact corporate. Such a shame. Hopefully Abby can get some retraining in how to...

First of all, this is not about the food. The pizza is great! We've been coming to Rusty's for years, and this was the first time we've had a bad experience here. We made a pickup order, and since we've never had any issues we just picked it up without opening the box (that was our mistake). Once we got home and opened the box, the pizza only had a bit of cheese in the middle. Nothing to overreact about. I called Rusty's about it and there was no issue with remaking and exchanging the pie. The issue lies when we walk into the restaurant and the woman in charge of the front in a derogatory manner said to the lady next to her "those are the guys who called about the pizza. They're both ridiculous, they took the pizza, and now they want a new one". She (Maribel) said all of this in Spanish, guess she thought we wouldn't understand. And even when she realized that we understood every single word she said, she just gave us a dirty look and walked away without a single apology. This is unacceptable behavior for someone that deals with customers daily. The other lady working there did apologize, but Maribel's attitude left a lot to be desired. Again, this was a customer service issue, not...

The only reason this place is getting two stars is because of the good food but the service is just horrible period!!!! We were at the counter in front of 5 to 7 employees including the one a the register doing who knows what and no one greeted us at all. We were ignored completely and no one even made eye contact with us or asked if we needed help or at least said they would be right with us, nothing at all. I had to ask the short girl at the register if there was anyone that was going to help us or if she could and not only she mambled something I didn't understand but then she moved to another register and instead of asking to help me at the other register and at least explain what was going on or anything she just looked at everyone and asked who was next when my party and I had already been there for a while in front of her waiting to get help and there was no one else at that time but us. Totally rude and...