Filiberto's Mexican Food — Restaurant in Goodyear

Alright, buckle up, amigos, for a wild ride through the land of Filiberto's in Goodyear! So, I rolled up to Filiberto's, stomach rumbling like a mariachi band after a triple espresso. Expectations? High. Hunger level? Critical. What I got? Well, let's just say it was an experience. First off, the order situation was about as accurate as a blindfolded donkey trying to hit a piñata. I ordered a carne asada burrito and ended up with something that resembled a culinary surprise party – a little bit of this, a little bit of that, and definitely not what I asked for. It was like the kitchen was playing a game of "Guess the Gringo's Grub!" and I was losing spectacularly. Three stars for the sheer unexpectedness, I guess? It kept things... interesting. Now, the service. Picture this: a tumbleweed rolling through a deserted saloon. That's the vibe I got. Trying to get someone's attention was like trying to hail a taxi in the middle of the Sahara. Most of the staff seemed to be engaged in a silent competition of who could make the least eye contact. My requests were met with blank stares that could curdle sour cream. It was less "customer service" and more "customer... survival." BUT! Hold the phone! There was a beacon of hope in this desert of disinterest. One glorious individual, a shining star in a constellation of confusion. This guy – let's call him "The Legend" – was a ray of sunshine. He actually smiled! He knew the menu! He seemed genuinely concerned that my burrito was a Frankensteinian creation! He was like the superhero of sensible service, swooping in to save my sanity (if not my correct order). He deserves all the tacos in Goodyear. Seriously, give that man a raise and a parade. So, overall? Filiberto's in Goodyear is a bit of a gamble. You might get your order right, you might not. You might encounter the customer service equivalent of a black hole, or you might stumble upon "The Legend." It's a culinary adventure, a testament to the chaotic beauty of life, and definitely a place where you need to keep your expectations... flexible. Just go for the food (eventually), and pray you get served by the mythical "Legend."...

Latest Updated: i went in to get my refund. The lady was VERY rude about it. I'm not even going to explain the annoying conversation. If you're going to be selling your food at a high price, then you guys should be a little more dedicated to making sure the food is cooked right!!! I'll NEVER eat here again. I understand things happen, but to treat someone like that over your mistake is just very unprofessional. The guy that I'm guessing i was on the phone with told her just just give me the refund after he watched our entire conversation. They did wind up giving me the refund, so there's your 1 star.

Update: i got ahold of the manager. He was really nice about it. I understand things happen, and he is willing to refund my money. I will be giving it a few stars for atleast being very professional about it.

Way undercooked meat. We bought TWO burritos with potatoes and ONE drink; it was $40 dollars for our order. We didn't care that it costed that much because we were very hungry and busy today since we have family coming into town tomorrow. About a third into our chorizo burrito we realized that the meat was really chewy and uneatable. We had to stop eating it because it was so terrible! We basically chucked it up as a loss. Well, couple of hours later it made my husband and i verrrry sick! I called in, but the manager won't be in till tomorrow and they say that there's no corporate number. I'm absolutely disgusted and very upset that we are so sick and weren't able to get the things done that we were supposed to for our family that...

Everytime I come to this location, they mess up my order. With their policy of check your order before leaving, and expecting us to open every item, and every burrito for all the toppings to fall out is ridiculous. How about you guys just get the order right in the first place. Additionally, have someone running drive thru that can understand what we are asking for. I get language barriers, however, you can't have someone that hears Horchata instead of large, orange Fanta or hears no cheese only lettuce, when it was clear as day that the order was NO lettuce ONLY cheese. Now I have a salad making my tacos soggy! Let's not even talk about the size of the burritos. You pay almost $14 for a burrito that looks Jr sized. Just do better. Customers pay alot of money on small orders just to get home and be upset! If you mess up, fix it! Don't require us to have to open every item and cross our fingers it's right before pulling off, just to get home and discover it's wrong. Fix your policy! If your worker messes up, don't make the...