Chick-fil-A — Restaurant in Goose Creek

Went thru the drive thru last Saturday morning, ordered 2 chicken mini meals with cokes to drink and a chicken burrito and peach milkshake. When I got to the window they handed me my food and asked me to pull up while they fixed the drinks. I pulled up, looked inside the bag and realized the burrito was stamped sausage burrito. I called an employee to the window, I told her that I ordered a chicken burrito not a sausage burrito. She said she would get me a chicken burrito when she brought my drinks, but to just keep the burrito because she could not take the bag since I already touched it. She brought my drinks and my burrito out, and I drove away. While I was stopped at the light, I looked inside the bag and the burrito said sausage burrito. I was just going to let it go, but was like No, how hard is it to get a chicken burrito?! I had to loop back around the restaurant, turning into Lowe's to pull back into the restaurant. As I pulled up an employee came out and asked me if I was Maureen, I said no I just left the drive-through and my order was messed up. She asked what the problem was, once again I explained that I ordered a chicken burrito and I had two sausage burritos. She said I will get you the correct one, you don't have to get out of the car. I waited, a few minutes later she brings me out a bag, I opened up the bag and it isn't stamped sausage burrito so I thought it was good. My mistake!!! I should've checked it before I drove away, now 20 minutes later I had three sausage burritos. I called and asked to speak to the manager, Abby took my call and said how sorry she was, she remembered my order and was sorry for the miscommunication. told her I did not understand how three separate employees did not understand the difference between a sausage burrito and a chicken burrito and as the manager I suggested she figure out the issue. I told her that the miscommunication just cost them money and wasted three burritos. She asked me if I was near and if I came back I'd get the right burrito. I had already wasted enough time and was not about to turn around again! I asked her if she could refund me for my order in which I was told no because she did not have my card, she said if I gave her my email address tied to my app she would send me a reward for a breakfast meal. Really?! That's all you offer after 3 of your employees screwed up?! AND, here it is Wednesday and I do not have any rewards on my Chick-fil-A app!!! This was the first time I have been to the Chick-fil-A in Goose Creek since they reopened and sadly probably...

This use to be the best Chick-fil-A in the whole Lowcountry, but since it opened back up from the remodel it has been the worst! My wife and I have given this establishment more second chances than it deserves. The few times that we have went in the past few months our time siting in the drive through has been no shorter than 30 minutes. We even started completely doing mobile order pick up and most of the time we wait just as long. All of the staff looks puzzled while brining out orders, and half the time they hand me the completely wrong order. I've had plenty of times once I receive my order, the food is less than impressive or is completely nasty. I had to bring a salad back that my wife ordered because all of the greens were brown because of how long it had been sitting out. We went last night and did a mobile order for a milkshake and a sprite, pretty simple order in my opinion. We somehow still ended up waiting a total of 30 minutes to receive those two beverages, while other cars that were 6 spots behind us were getting food and milkshakes with no issue. No one stopped to ask us what our name for the order was or apologize for the delay. Once my wife received her milkshake, you could visibly tell it had been sitting on the counter for a bit because it hard already started to melt significantly!! This Chick-fil-A will stop getting my business and I will go to other establishments like the one in Summerville that I never have any issues with and the food is...

They’ve really gone down hill. Last week my boyfriend put in a mobile order for 4 meals. We sent his younger brother to pick it up and when he returned home there was a chicken sandwich missing. We called the store and we were told he could come back and get the sandwich or they could return his rewards points that he used for it on the app. They never returned the rewards points and we pretty much forgot all about it. Today I put in an order for the express line. I get there and waited 20 minutes for two meals and two drinks meanwhile people behind me were getting their food first. No big deal. I get home and go through our bag, I had used rewards points to get a brownie… no brownie in the bag. I’m on crutches at the moment so getting there was already a bit of a hassle for me. Call the store to inform them and their only answer was for me to come back to the store and get it. I explained to the woman on the phone my situation and ask if they can just put the rewards points back on my app. The woman on the phone tells me she doesn’t know why we were told that last week because she doesn’t know of any way to put points back on your account through the app. No further help was given. Needless to say I’ll drive the extra couple of minutes to the Summerville or even Moncks Corner stores if it means I’ll actually get everything I...