Alex's Pizza Pasta Subs Granbury — Restaurant in Granbury

I've ordered from here many times in the past. I completely understand not doing deliveries if you're short staffed. However, if a delivery order comes through the app you use and you cancel the order you should notify the person. I went to check the delivery status on the app and saw it was canceled. I called to see if it was a mistake and was notified they saw the order but it wasn't supposed to come through due to 3 people being there. When I asked if someone was going to call (I thought surely that was the next move) I got a snotty "No, we voided the order." Voiding the order fixed your problem. You should give your customer the simple courtesy of notifying them what happened instead of waiting on them to figure it out on their own. Also, take pride in your business and customer service. It may be a hard day but don't get mad at me for liking your food. I would have been more than happy to pick it up if someone would have called me or...

$@#@¥ Credit Card Charge on ANY ORDER. In a digital world, this is preposterous!!! If you order delivery,#1 there's going to be a delivery charge,#2, then you will end up having a tip charge which is fine because that's what you do for a delivery,... #3 and worst of all and other charge for using a credit card and if it is an option then it should not be charged for... This is the digital age. It would be smarter to raise your prices 1% across the board and nobody would feel the pain rather than forcing a select few to be charged an extra fee.

Worse than anything else is when you're making your way to pick up an order instead of having it delivered and then you're also getting a charge for using a credit card. Just makes no sense. Fix this in my review will change but until it's fixed I will be boycotting anyone who charges for...

Our medical office ordered food to be delivered, order was placed before 11:30 am. We were not informed that it would take 1.5 hrs to food to be delivered! I called and informed the gentleman who answered the phone, that I no longer wanted my order due to the fact I would not have time to eat because it was almost time for our clinic to resume in 10 min which would be 1:00 pm. The gentleman stated “oh we want you to eat!” And I responded that No one made us aware that it would take over an hr and a half to get our food! If we had know that we wouldn’t have placed the order!” At that time I was told by the gentleman that he would refund our money!! Long story short... Non of us got a refund!! They should have honored their word regarding the refund or at least given us a discount on the order!!! Will Never Eat From...