Chicken Express — Restaurant in Granbury

Update 1/10/23: Felt the need to update my review for Chicken Express. I went through the drive thru window about 7:30pm on 1/9 and ordered a tenders dinner with sides and extra small sides. After I paid and got to the window, the young gentleman named off all of my order. Then I specifically asked if each of the extra sides were in my sack and he said... Yes!! I didn't doubt him because they usually always are at this place. So I get home and go in. Take out the order and the specific side (stuffed cheddar peppers) were NOT in there!! They were the only item that I had got for someone else. So I needed them! When I called back, the girl that answered was not helpful or apologetic! She said I could come back and get what they left out of my order. I told her my order would be cold by then. She said they could put a $5 credit under my name for another time. I asked to talk to a mgr. She basically told me the same thing as the other girl. I asked her if they would replace my order if I bring this one back so my food wouldn't be cold when I got to eat it. She said...No! I was shocked because the other mgrs have been happy to do this in the past if there was ever an issue which was not often but it has. So I finally asked if she would upgrade my individual side of poppers to a Family Popper's if I have to come back and she agreed to do this. Neither the first girl or the other girl that answered when I asked for the manager ever apologized! This was the most negative customer service that I have ever received from Chicken Express. Their chicken tenders were not as fat and juicy as they usually are. They were skinny and over cooked.

Love their hot tenders! We eat here often, especially if any of my family is over. I live close and the smell is so tempting!! The service is awesome. When the place is busy, the manager has all hands on deck getting the customers served. They even come outside to get your order or to bring you your food. The food is always great!! Love their...

A recent trip to Chicken Express was an absolute delight! My go-to order is always the three-piece meal, and this visit was no exception. The chicken was cooked to perfection—crispy on the outside, juicy and tender on the inside, and seasoned just right. It's the kind of comfort food that consistently hits the spot. The sides were equally impressive. Their mac and cheese is creamy and rich, a perfect complement to the savory chicken, and the fried okra was hot and fresh with a satisfying crunch. The service was also top-notch. The staff was friendly, efficient, and clearly dedicated to providing a great customer experience. My order was ready quickly, and everything was packaged neatly. The restaurant was clean and well-maintained, creating a pleasant environment to enjoy my meal. I've been a long-time fan of Chicken Express, and this experience only solidified my loyalty. For anyone looking for consistently delicious fried chicken and classic Southern sides, this is the place to go. It’s a reliable, tasty, and all-around great spot for a satisfying meal. I’m already looking forward to...

This location is trash. First they gave us burnt rolls which luckily I noticed before we left and they gave us new ones. But when we got home we noticed they gave us only 4 pc in a 7 pc meal and the fish in my meal was so old and tough. I got an order of fried pickles and they literally gave me 4 pickles. This is the 2nd time we had a bad experience here last time they gave my 5 year old spicy tenders instead of regular like we ordered and he cannot handle spice so he didn’t get to eat his chicken also the spicy tenders were very old. We live 15 mins away from the location so obviously we do not want to have to drive back. If you go here go inside and check every single item because if not you will definitely get ripped off and/or receive old food. Gave 2 stars instead of 1 because my fried okra was...