Hilton Garden Inn Granbury — Hotel in Granbury

Thought that the hotel was okay but when I checked in around 3:30 my room wasn't ready. When I asked the front desk about it they sort of just shrugged it off, that they had been busy and wasn't anything they can really do about it. But when I was about to walk off, I was asked if she wanted me to check if there was a room available that was ready. Not sure why she didn't just start with that?

The room and the bed were nice but the rooms had somewhat of a musty smell. Assume that maybe somebody had smoked in there previously and they just couldn't get that smell out. It wasn't really that noticeable though and wouldn't keep me from staying there.

Location was pretty decent - right on the lake. And there was a bridge across the lake that you could take into downtown. It's a short walk across the bridge and another short walk to get to the downtown area.

The pool and Jacuzzi were okay and were open despite receiving an email saying they'd be closed. But the vent above the jacuzzi needs to be replaced or at least cleaned.

When we were leaving on Sunday around 11 there was some external cleaning service on the third floor that told my sister-in-law she needed to leave in 10 minutes - even though checkout was noon. When we told the front desk this they again just sort of shrugged it off as unavoidable. Why you would schedule that type of cleaning service on a Sunday, over a holiday weekend, is beyond me but maybe there was a good reason. But certainly if you were going to do that, you could give guests a heads up as opposed to having some strange people knocking on your door an hour before checkout saying you need to get out in 10 minutes.

And the front desk staff seem to be pretty nonchalant about it. They did apologize for the inconvenience but it didn't seem like a heartfelt apology.

Have a bar that opens around. And they had breakfast but it seemed more like a buffet style breakfast where you got served. So for example, if you wanted scrambled eggs, they would bring you scrambled eggs from a buffet dish. Meaning it didn't seem to be made to order. But I didn't try eating there so not 100% sure

All in all it was a decent place to stay but for $250 a night in granbury, Texas I...

I reserved and check into a king suite at Hilton in Grandbury Texas for two nights on March 15th. I used the pictures and descriptions of the room online to help make the choice to reserve the room. Never did it say or show that the room didn’t have a bathtub and only a shower. I had 2 toddlers with me ( both two-years-olds), a 6 year old and 9 year old. I called the front desk the night I checked in when I realize there wasn’t a tub and asked to move to a king with a tub. The person working the front said the hotel was at capacity and I could move tomorrow because rooms would be available at checkout. I agreed to stay for the night and would pay the difference needed to switch room for needed accommodations. The next morning when I contacted the front desk, I was told by the 1st shift manager that I could not move because I used booking.com. , and the change had to be through them. I spoke with your corporate office and Booking.com, who were willing to make the changes needed.. The managing staff at this location told me before noon they would switch my room after talking with corporate and Booking.com. . I waited over 7 hours for the change. I spoke with the front desk many times and was told after I return from the little beach area they would move rooms after house cleaning. When I returned ready to move, I was told by Tracy, the general manager that the room promised me had be rent while I was gone. I had four small children covered in sand and was told to do my best to clean them because they were not able to accommodate me with a room with a tub. I was lied to multiple times by the management at this locations. I am very disappointed with the customer of Hilton Grandbury. I was told that if Booking.com stated to refund due to no bathtub, my choices was to wash in the shower tonight, or checkout within an hour (6pm) with toddlers covered in sand. I check out. I travel 2 hours home with dirty children due to the management lying to me. I am very disappointed with Hilton manager’s ...

Stayed 2 nights November 24 & 25th. Gold Hilton Member.|Good News: |- Pleasant view overlooking Lake Granbury. |- Close to downtown with many boutique shops, restaurants and other activities.|- Light free breakfast available or you can order hot, freshly cooked breakfast for an extra charge,|- Was told the Hotel was about to undergo major room renovations, which ours certainly needed.|Bad News: |(1) I was deceived about our room by the front desk AND lied to by the General Manager (GM), Tracy Crow. After I checked in, I asked to speak to the GM in person or by telephone about our room. Was told I couldn't do so until the following Monday, which was after I would be checked out. The Front Desk Manager promised that the the GM, Tracy, would call me on Monday. Didn't happen until after I made repeated calls and left messages after the "promised Monday". |When I finally spoke to Tracy she was initially quite defensive and then heard me out. She PROMISED to call me back or email me after investigating AND to provide a reasonable credit of Hilton points. I gave Tracy over a week. Left 2 more messages. To date, 5 weeks after our stay, I have still NOT heard from Tracy. Have NOT received any point credits she promised. |(2) Room - The problem was they gave us a handicapped room and did not tell us. The shower area drains directly into the middle of the bathroom, making it very slippery & dangerous. I am acutely aware of this since I have fallen in a similar hotel bathroom (not a Hilton) and hit my head and injured my back. We elected not to shower during our 2-day stay.|In addition, the sitting area of the room was very dark, one low, round, overhead light and a small desk light. So dark, we turned on the TV for extra light. |The bed was uncomfortable & needs to be replaced.|(3) Overall, not a pleasant experience. Certainly not worth 80,000...