KFC — Restaurant in Grand Haven

I travel for work so I’m staying in a nearby hotel. I was happy to see one of my favorite restaurants in the area. After going through drive thru & getting back to my room. I noticed my order wasn’t pleasant. I took my order back so they can correct the mistake. I was super respectful and friendly. The customer service I received back from April was mind blowing. Before I can explain anything she cut me off and told me to give her the receipt. After giving her receipt she looked me up in down & said this was 30min ago what do you expect. After remaking my order with no apology or accountability I just asked her name and politely walked away. I travel a lot here for work and I don’t see myself ever coming back. A simple smile or some sort of empathy would have went a long way. I work long hours and I had to turn around get back out of my when my order should’ve been right the first time. & I was giving the worst customer service ever. Customer service is not a field April should be in & I hope she is held accountable how she has made...

Very clean restaurant. The food here at this location was Amazing. The biscuits were buttery-soft and the chicken was well seasoned to the bone. I haven't had KFC in the US in over 7 years because the first few times I tried it (in different states), the chicken was not cooked well and you could see the raw slime on the inside of the chicken. This was my attempt to give KFC another try after such a long time and this location did not disappoint. I got the 8 piece chicken bucket with biscuits, coleslaw, and mac n cheese sides (2 large sides included with this option) and a crispy nuggets box that came with a biscuit and side of fries. The nuggets were not the best and were a bit of a disappointment, but everything else was really good. I would certainly...

This KFC is good. Chicken was fresh and not soaked with grease. The staff were very slow and didn't get all the components of the meal. Many people had to go back up to the counter to get sauces or parts of the meal that was left out. The young man running the counter was polite and was doing a far job, while the lead was demanding. I would recommend some customer service training and some leadership training for those who think they are leading. Although the staff were slow and seemly confused, that is a tickle down effect for poor leadership. On the plus side, the food was fresh and not soaked with grease. Overall, I would continue getting food here but would struggle to overlook the lack of customer service skills and...