Subway — Restaurant in Grand Island

The three ladies working at 5:30pm, on 5/23/24, are terrible!!! I had placed a big order $40+ online. I got to the store and decided, that I needed an additional drink, so I ordered it on the outside drive thru kiosk. I pull to the window, all three are huddled together on their phones. I waited, waited and waited. One came to the window and asked, “what do you need”. I replied, my online order and the additional drink, I ordered at the drive thru kiosk. She closed the window and then came back and asked, “Do you want ice in your drink”? What?!? Yes, I would like ice (Got very little ice). Then she hands me my online order, and I had to tell her, I ordered one as a combo and I need my other drink. She closes the window again. She comes back, and asks, “Do you want any ice in this drink”? Since when, did this whole “do you want any ice become a norm at this location? Got home and none of our sandwiches were right. They were all missing cheese, the toasted sandwiches were not even toasted and the bread was not right. I will not return until these 3 musketeers are replaced with quality, friendly employees that do not ask “ do you want ice in your drinks”. Most ignorant thing, I’ve ever had happen to me. It’s summer! Yes we want ice and our food correct, just like we ordered. Done till...

I rarely leave negative reviews, but this location is consistently one of the worst I’ve experienced. Orders are often wrong or missing, sandwiches burned, and no effort made to correct mistakes. Staff are unfriendly, unmotivated, and act inconvenienced by customers.

One older woman who is there almost every time I visit seems like she must be the manager simply because she shows up — but she sets a very poor example and clearly needs significant customer service training.

You’re lucky if anyone greets you, acknowledges your order, or delivers basic service. The only positive is that the dining area is usually clean(ish), and the cashier with purple hair at least verbally communicated.

This shop desperately needs new leadership and...

Friendly service from kind staff at this Subway. The following complaints are reserved for the corporation as these issues are not within the control of the local franchise: As their prices have drastically gone up, their quality has not. Somehow, I find an 8 inch sandwich at Jimmy John's to be both more filling and flavorful, and you can get a whole 8 inch combo at Jimmy John's for around the same price as a 12 inch (sandwich only) at Subway and feel like you're hunger is truly satisfied, so if you want the quality you deserve for your hard earned $, go to Jimmy...