Taco Bell — Restaurant in Grand Island

I should have read the reviews first. Placed an order on the app. I asked for 15 hot sauces. When I got to the speaker they told me that they could not do the 15 sauces because they were only allowed to give out 1 per item. I asked why, because I had never heard of that policy. I was told that they were giving them out faster than they were getting them in (maybe order a larger quantity?). When I got to the window I received my bag and asked for some extra napkins. I was told they were out of napkins. Got back on the road and opened my bag of food. Not only was one of my items missing, there was no sauce packets in the bag whatsoever, not even the 1 per item I was told they are allowed to give out. I was already to far away to go back have them rectify the situation. I travel past that location multiple times per year and have never stopped, and now I can assure that I will never stop there again. Whoever owns this store should have their franchise revoked. It should be an embarrassment to Taco...

Went through drive through and ordered a chicken quesadilla, water bottle, and grilled cheese steak burrito with xtra chipotle. First they said they didn’t even know if they had water. Guess that should have been the first red flag. Got the chicken quesadilla and there was only chicken and chipotle sauce on it and there was only filling in the center two pieces empty tortilla on the ends on both sides. Opened my burrito and it was just a bean,rice and cheese burrito with chipotle sauce on it. Made absolutely no sense. No steak, no grilled cheese. Price difference alone made me upset when a bean burrito is maybe 3$ and my burrito was probably about 9$. It wasn’t busy either so just feel like this should have been something that shouldn’t have been messed up. We couldn’t turn back as we had checked and saw a burrito and quesadilla in the bag so headed off towards the interstate. All I can say is we probably won’t ever return to this Taco Bell. If you can mess up when it isn’t busy I can’t imagine how their...

Wasn’t not impressed with the staff’s attitude when I had to wait 45 mins for an online pick up order that was supposedly ready for pick up. Firstly in the 45 mins I was there's someone only came to the counter once to take walk in orders there were at least 5 people who walked out after waiting several mins. While waiting there were customers reaching over the counter to get their own drink cups because when they received their food they were not give a cup and there was no one to help. When I watch 4 people who came in after me and order off kiosk that I had advised them to use since there was no cashier I asked where is my food to which a very rude employee proceeded to yell “she’s just going to had to wait” once again this was after 40 mins and 3 times of me saying im here to the nice man at the window. To the man at the window you were rocking it wish the walk ins were getting the...