Charleys Cheesesteaks — Restaurant in Grand Junction

We got there 15 min before they closed on Sunday August 4th and while I was taking care of my daughter the guy at the counter rudly interupted my wife when she started to order, saying "I am only taking drinks! We close in 15 min and we have already shut everything down!"

I understand wanting to go home, but we walked there from target where we needed to get some stuff to take care of a disaster in the car. We needed a break from a 4 hour drive from Denver with another 4 hours left that day to Salt Lake City. Little did we know that we would be denied service. My wife also just recently found out her grandpa probably wouldn't live much longer, and that was just the cherry on top of an already stressful day.

I'm sure the restaurant has great food. I've been there before and have enjoyed their cheese stakes, but customer service is vital. If you are open till 6 you need to be open till 6, and if there is a problem find a way of saying politely. There's little excuse for this service. We did not eat there and eneded up walking back to the car and settled for burger king which showed much greater...

If you’re considering spending your hard-earned money at Charlie’s Cheese Steaks in the Grand Junction Mall, do yourself a favor: don’t. I paid $20 for two “sandwiches” that would struggle to qualify as bread with toppings. These were embarrassingly small, with barely a whisper of meat or cheese — ironic, considering cheese is supposedly in their name.

When I politely pointed out that my sandwich was more “air” than actual food, the worker slapped — yes, slapped — a cold slice of cheese onto the bread like they were punishing it. No apology, no attempt to fix the order. Just pure, unfiltered apathy.

The customer service? Imagine being treated like you’re inconveniencing them by existing. That’s the vibe. It felt like I walked into a culinary scam run by people who’ve never eaten a sandwich in their life.

This place is a joke. A sad, overpriced, flavorless joke. Charlie’s Cheese Steaks should be ashamed — and if corporate is reading this, you should be too. You’re not running a restaurant. You’re running a...

I used to absolutely love Charlie’s cheesesteaks, but this last order was the straw that finally broke the camels back. I ordered a cheesesteak and requested no Onions, as I am highly allergic. I opened up my order to see it loaded with onions and peppers (two things I specifically requested off) I called shortly after, trying to see if I was given the wrong order and was sent almost to voicemail after one ring. It has now been 24hours without any attempts to contact back. It’s one thing when people can’t follow directions, but it’s another thing whenever you don’t have enough integrity to try to resolve an issue created by your company. From this point forward, I will only order cheesesteaks from pardon my cheesesteaks because at least they can...