Papa Johns Pizza — Restaurant in Grand Rapids

I ordered a pizza a month back and left instructions to call me when it arrived because it was cold and I didn't want it left without getting cold . It was left outside on the porch for 20 min. I called papa Johns they gave me a free pizza. I order my free pizza recently along with an order of breadsticks. The Driver tried to charge full price for the entire order so I called the store. I held for at least 20 min and in the meantime, they told the driver to bring the food back to the store. When I finally spoke to the manager, Naomi, she apologized and told me that she would make a fresh pizza and an order of breadsticks and would deliver it asap. When it finally arrived, an hour and 40 min later, it was not fresh at all. The time of the order on the box stated 3:28pm and it is now 5:10pm. So instead of following thru and remaking our order so it was fresh, they sent back the original order! It was cold, hard and gross. I called Naomi and she rudlely told me that she was busy, or was fresh and she didn't understand why I was upset since it was free so I shouldn't be upset. Worst food even worse service. Not a good...

We ordered last week for my boyfriend's family and they're were employees not wearing masks over their noses taking pizzas out of the oven. This wouldn't have bothered me as much if my boyfriend's sister didn't have lupus. I asked to speak to a manager to politely address the severity of the masks being worn correctly after food is cooked. The man I spoke at first was polite and his mame was Alex and asked me if I could wait while he fixed something. I patiently waited for him to speak about the issue and once I did the man decided to made excuses for his employees. I ask to speak to his manager after this and he told me he was the the general manager of the store. After being condescendingly argued with on the issue Alex then told me all he could do is remake our order and bring it to our car. At that point I didn't want to risk not seeing if our food would be handled without masks being worn properly. I WILL not be ordering from this location again after my experience with a GENERAL MANAGER dismissing the...

Ordered via phone for my girlfriend’s birthday dinner. Got a call center in India to take my order. Went to pick it up and the guy took like 5 minutes counting my change and still shorted me $4. Get the food and both pizzas are messed up but didn’t know till I got home. Extra pepperoni and extra cheese pizza ended up being regular pepperoni regular cheese with no sauce and the pizza was hard as a rock. The other pizza was supposed to be zesty Italian trio. It only had pepperoni and sausage and she must have gotten my extra cheese that she didn’t want. Tried to call to get new pizzas made or get a refund, got the call center in India. Do y’all see where the problems are? It’s literally everything I ordered was wrong and hard as a rock and with no sauce. Y’all should be ashamed of yourselves. Never again with Papa John’s. Worst pizza experience I’ve ever had on a pick up order. Oh yeah, it was $39 for 2 small pizzas and a small cheese...