Wendy's — Restaurant in Grand Rapids

I placed an order via DoorDash for this location and I have no idea who made my order but they need a RAISE!!! Best meal I’ve ever had at Wendy’s and I just wanna shout out whoever made my order today around 5 pm today on May 23rd.

The fries were salted amazingly and cooked to a great crisp. The spicy nuggets were crunchy and had the perfect amount of spice, and my bacon double stack was DELICIOUS. The cheese was melty and the lettuce and pickles tasted very fresh. Not to mention the strawberry lemonade I got was perfectly cold and very sweet with a hint of that sourness a lemon has. Everything about my meal was amazing and damn near perfect.

It’s also been a while since I had the cookies from Wendy’s and I regret waiting so long to have them again. I’ll take those cookies over any other restaurants any day of the WEEK!

It was kind of a rough week for me and I needed a good meal to cheer me up and damn did it deliver.

Sorry not sorry for this essay of a review but I just had to express my appreciation for the quality of my order. Everyone at this location should be appreciated and congratulated. Y’all do not get paid enough for what you gotta deal with on the daily and I hope after every shift you can go home and look at yourself and feel proud and appreciated for what you do cuz y’all are and you should know that.

Again, to whoever made my order, thank you! I will definitely be going to this location from now on whether to dine in or order via delivery services.

P.S. got no photos on my food cuz I annihilated it. I’m being so for real it...

Just left from a long line get up to the window to pay. The lady ask for the money and try to give me what I didn’t ask for. Her response was they were out. I asked her why would she not tell me when I placed the order instead having me wait in a long line. Than trying to take my money and give me opposite items. She asked me so do I want to pay for what she was giving or if not pull off. I asked for her let name she slammed the window on me. I could hear yelling so another employee came to look an I asked her what was the employee name she said don’t give it to me. The other employee told me Stephanie and that the lady was an assistant manager. I seen a blue shirt manager walk pass after also I asked to speak with him. John he ended up apologizing and advised he was helping the store out and gave me a cookie. I then heard the rude mean lady yelling again. She is not in the right business for customer. Sad she handled very unprofessional and definitely should not be working with customers...

Drive thru orders are fine. Interior orders seem fine from what I've seen.

For the love of God do not order mobile for drive thru. They will never take it and tell you to go inside. It will not be sitting there waiting for you where it would be if you ordered for pickup. You will then wait another 15-20 minutes after checking in before some confirms what your order is and finally makes it. During this time you will watch many people who walked in on purpose get their food and leave. Each new order and satisfied customer going by increasing your inside rage until it's difficult to to be polite when someone finally does address you about your order. After asking for your order details for the 2nd or 3rd time you hand them the receipt so they can read it.

So if you have a short lunch, do not use mobile order. It will not save you time, unlike any other restaurant I've used mobile...