Sonic Drive-In — Restaurant in Grandview

Someone should probably tell their manager Maria that she can be heard on the other side of the window, even if it is closed. In my opinion, she needs to be demoted or let go. She messed up my order at the speaker and missed an entire item. The incorrect order entry alone is understandable because mistakes happen. Refusing to fix the mistake on the other hand not only reflects poorly on Maria but also the company itself.

I can understand not taking add-on orders at the window. However, if someone ordered something initially and you didn't add it in your system properly, then just fix the mistake. Don't throw a fit about a customer daring to ask for what they actually ordered. If I have to stop somewhere else to supplement a meal, then I would rather just order an entire meal for my family wherever I go so that I don't have food getting cold while I wait elsewhere. I don't feel like it is asking too much to request a full refund if I'm not able to get what I ordered. Why not just say okay when a customer prefers a refund or just add the missing item and let it go? This would have been at max a minor inconvenience to someone and the company would have made more money, so it seems like a pretty easy decision to make as a manager. Plus, by the time she finished incorrectly processing the refund she could have just made, or have someone make, the missing item. In fact, I probably would have been away from their window faster if she had opted to fix the mistake instead of calling me a liar and then refusing to make the missing item. What a waste of at least 30 to 40 minutes of my time, and I'll have to waste even more time on this issue tomorrow in order to get the rest of my refund.

Throwing a fit because I wanted a refund and another when I demanded to receive the actual refund receipt is not appropriate managerial behavior. Good thing I asked for the refund receipt too because she only partially refunded the order to my card. I was thankful I noticed before I left the parking lot, but then it didn't matter much because she couldn't fix the issue and then refused to give me the initial refund receipt back. With her attitude and general demeanor, she has no business being a manager. I want the rest of my refund.

The other Sonic down Blue Ridge just past 107th street messes up orders all of the time, so we already don't go to that one anymore. I was hoping the staff at this location would maybe at least be able to put everything on the receipt in the bag, but apparently they can't even get the right order on the receipt in the...

So, I go to a lot of Sonics. Like, 5-6 times a week (I'm a sucker for a frozen lemonade).

As such, I flatter myself that I know a LOT about the ones in my area. I know which ones are open/closed, which ones are trouble/a breeze, and which ones you can expect to languish at for 20 minutes to get a damn drink.

This location, put bluntly, is the worst in the city (and I'm including the one on Wornall with the lone employee and that one on Independence Ave that offers bullets instead of mints).

Seriously: for all that this location has 4+ employees (side note: if you're the owner? Secret shop yourself. Then replace 90% of your staff with someone more efficient. Like a potted plant), 1-2 are outside on their phone smoking, 1 is inside screwing off, and one very harried drive through employee is trying to juggle the rest.

I have seriously had 35-minute waits here for a drink and a pretzel. And that was ordering ahead with the app.

Contrast this with the Red Bridge location (which is a 3-5 minute drive from this one), where, despite the city road in front of their store looking like a hydrogen bomb went off last Sunday on the median (not their fault; MODOT just sucks), you will find alert, attentive, and efficient girls who either don't actually hate their jobs, or can fake it with the best of em.

Think mail carriers vs. DMV employees. The contrast is that stark.

I was bummed when the Leawood location shut down. I was equally bummed when the Raytown location(s) did. I'm bummed that this one remains open. This is an example of an apathetic owner opening a franchise for the passive income, hiring ambivalent employees who resent having to work (here, or otherwise, I suspect), and everyone doing the minimum possible to skate by.

Just drive north along Grandview Rd or Blue Ridge, hang a left of Red Bridge, and drive to Holmes. It will...

Nothing but problems. We had an issue last month where we ordered something online that wasn't available. When we arrived they gave us some vouchers for free sonic blasts, which was the item we ordered but could not get that night. No anger at that.... Stuff happens. A month later we go to redeem our vouchers (around 8 on the 21st of this month). We hit the intercom and tell them we have vouchers to use. They came outside and took the vouchers and disappeared. Within 30 minutes we stopped two employees to ask them to look into our order for us. Nothing was heard from them again, so after a 45 minute wait, we hit the intercom again and we are told then that it is drive thru only. There was only a few cars in the drive thru since we arrived, and they all had long wait times. We get in line, and they acted like they forgot about us entirely, and the woman who was the manager (or whoever was authoritative and in blue) acted like she did not know where the vouchers were from or how to use them. One young man in the building was ignoring everything and jamming with his headphones. It took us an hour to get from our house a mile away and back with nothing but two sonic blasts. I always give places a second and third chance, but this is absolutely ridiculous. If management thinks I'm exaggerating about the time we waited, we drove a white Mitsubishi mirage and I included the time and date we pulled into the property. It's a shame we went there to use vouchers for an incident that was inconvenient at this location in the past, and they just made the redemption visit worse. We love Sonic, but we will go out of our way to avoid this on e. Bad on management....