Starbucks — Restaurant in Grandview

Ordered a drink on Wednesday, got to the car and realized it was the wrong beverage after leaving, called and Price Chopper answered the phone and put me on hold, not sure if it was a Price Chopper employee or a Starbucks employee I talked with after that, whoever it was, what's a nice sounding lady and told me to come back in at my convenience and my drink would be remade. I went back today and told the guy working at Starbucks what had happened, and he would not honor it. I asked to talk with a manager, and a PriceChopper manager named Torrrie came to talk with me, she would not honor it either, saying that no one told her about it. Obviously frustrated and disappointed at the lack of customer service I asked for her name and the guy's name who was working at Starbucks so I could write a review on them. Torrie immediately got defensive and told me I needed to leave. I turned and asked the guy working at Starbucks what his name was, and Torrie yelled at security and said I was harassing people. The security guy was nice enough, and seemingly understandable about the situation. I left, and won't ever be back, and hope this review sheds light on the lack of customer service by PriceChopper managers and...

Staff is rude. The last few times I’ve been here the drinks are so nasty so it’s official I won’t be going back to this Starbucks. Couple days ago I got 2 Java chip frappes went in to pick it up, I noticed the drinks had green stuff. I figured maybe they just put the wrong toppings on it and I tried it anyways and it was so disgusting like minty water. I went to the lady on the side which said nothing and gave me the side eye. Another associate is staring and I repeated it again she took the drinks looked very long and hard and then said she made the wrong drinks. Inside of ”I’m sorry I’ll remake that for you.” She then remakes them “correctly” but the drinks were stil gross. No flavor all I tasted was the milk. I didn’t want to ask for the 3rd time so I took it. Neither me or my bf finished the drinks. They went to the trash. Today I went back again and I ordered a different drink. I figured there’s a different crew today and it would taste better. However that is not the case the drink taste like...

I went in this morning for two venti dark drips with cream. I was the first in line, but still came out twenty minutes later with two SMALL drips that were half empty. I tried and tried to get the service individuals' attention, but they were too busy having a transphobic conversation with the next customer. The cashier was slow counting my money, and got no support from her team mates. One of them was leaning on the mini oven pretending to sleep. No one attempted to right my situation, support their team member, or act with any sort of efficiency. Besides the lack of service, I was assaulted by a very unprofessional conversation about whether the cashier was a man or woman. I felt bad for the cashier because their team mates and customer were openly mocking them. As I am very dissapointed in my experience, I will not be returning to this location for...