IHOP — Restaurant in Grandview

I have only been here in the evening and into the late night. Unfortunately, I have to report very poor service across the board. The wait staff is polite but clueless, often coming across as apathetic to a customer's requests. This store is consistently out of many items so ordering is very difficult. In past visits over the last two months, the Grandview IHOP has been out of biscuits, ice cream, and whipped cream, among other items.

Tonight, this location was out of chicken strips, steak for the big steak omelette, and finally I was told ran out of orange juice. I felt like the staff possibly wasn't out of orange juice, but just really wanted us to leave. I did eventually ask what could they make. I asked if the manager would substitute another type of steak or meat for the steak that should be in the big steak omelette. He came out saying he would but it would cost me. I explained how is that fair to charge me for something you're out of, and that this approach is very poor IHOP customer service. He eventually agreed to do so after a long 10 minute discussion about how he would have to answer for doing so and that he could tell I wanted to call "bull----". He said he'd "do it for me but not for her" (pointing to my friend, an already PAID CUSTOMER).

As he walked away, my friend said to me that he's a jerk. He immediately returned to the table, asking her to repeat what she called him. He told her he wasn't talking to her, turned to me, saying, "I'm gonna go ahead and take care of your order, but after you get your food I'm going to ask you to leave." WHY WOULD I WANT TO CONTINUE TO BE A CUSTOMER AND WAIT FOR FOOD? This manager was rude, disrespected my friend, and wasn't really interested in serving the customer in the first place. It was so bad that a neighboring table carried on a discussion with us about how we were being treated so poorly AND they were incredibly dissatisfied with their own service. Witnessing our encounter, they wanted to just walk out mid-meal.

The Grandview IHOP needs to reevaluate customer relations, invest in training of staff, and hire staff that understands the heart of their business is customer interaction and satisfaction.

I tried to tel the manager that I would no longer be needing that omelette, but he had something to rant at every turn. He then walked away, and I was unable to say just keep it. The waitress saw us packing up before my food had arrived, and asked. I was able to tell her I no longer needed it right as the order was placed in the pass-through window.

I went to pay for my drink, and they were OUT of...

Harrison Ford and Lara Croft step aside. There's a new adventurer in town and his name is Aziz. My girlfriend and I were in need of a pick-me-up sort of experience, yet we were also pretty hungry, so we decided to head to our local IHOP on 71 Hwy. I also was in the market for some chicken and waffles, a hankering the likes of which have never been seen before or since. Little did we know, we were about to embark on a breakfast adventure that would make Indiana Jones, Han Solo, and Lara Croft proud. Our fearless leader in culinary tai kwon do? None other than Aziz. Now, let me tell you about Aziz. This man isn't just a supervisor; he's a breakfast warrior, a condiment connoisseur, and apparently, a part-time grocery shopper!!! My girlfriend was in the middle of ordering her omelet, and I was drooling over the prospect of having the best breakfast item ever imagined by anyone.....ever.... when I started to look for the hot sauce and realized it wasn't there. Aziz must have seen the utter look of despair in my eyes as I couldn't help but notice the stark lack of hot sauce. And just like that, he took off like a man on a mission, dodging through the antiquated swinging kitchen doors (it's my story, let me tell it! LoL) with the speed of someone who's definitely done this before. And then... He vanished... I thought we'd lost him, how am I going to explain to a restaurant that I lost them their supervisor?!?! What was about to happen next??? I was imagining fighting off snakes, why did it have to be snakes? (Indiana Jones reference) But just when I was starting to lose hope and was trying to figure out how I was going to notify the owner, Aziz kicks through the doors, bottle of hot sauce in hand, light shining around it like the lights of heaven were letting me know that everything was going to be okay. HE BOUGHT IT WITH HIS OWN MONEY!!! And this was like an upgraded version of the hot sauce that they had just ran out of. Meanwhile, he was ALSO training a new waitress, guiding her with the patience of a seasoned adventurer who's seen his share of obstacles overcome. It was like we had witnessed the formation of a breakfast dream team! The food? I can still conjure up memories of that delicious breakfast. It was everything I wanted it to be, and more thanks to the selfless act of one supervisor. Aziz's heroics and the IHOP team made this an unforgettable breakfast that set the tone for a fantastic day for my girlfriend and me. If you ever need a pick-me-up - and maybe a bottle of hot sauce from the grocery store - Aziz...

The wait to be seated was short, but service was slow despite the establishment being near empty. Also, when we sat down the table still had a syrup spill from the previous occupants. After I asked the server to wipe down the table, he gave me 3 glasses of chocolate milk for my 3,4, & 7 year old to start our order. When I asked him to replace those with kid cups he did, but without the tops. You can imagine what happened next.

When the chocolate milk spilled everywhere I was given napkins to clean up the mess before I eventually told the server (he looked confused at this point) that I’d need a mop because the chocolate milk had spilled in my daughter’s lap, seat, table, & all over the floor under the table. Then, he brought back a mop that wasn’t wrung out to mop up the mess causing the entire floor to be slick. This prompted us to move to another table, which wasn’t offered.

As we waited for our meal, we placed paper, rock, scissors to kill time. When the food arrived (Jr. cupcake combo, Happy Face combo, Chicken strips & fries, and 2x2x2) it looked more appealing than it tasted. Additionally, the couple to the right who had placed their order before us received their food after us & had to send it back because they didn’t enjoy their meal. The manager did come out to take care of the bill, which I thought was generous.

Lastly, my son noticed a gray bug crawling on the table next to ours, which I had to kill with my boot. This of course made me lose my appetite & my son was ready to leave. The sticky & unclean table should’ve been the only red flag I needed to either go somewhere else or cook a meal at home. I wish I could get back the $48 I spent on this family outing & try another location. Oh well, next time I’ll drive a little further to the Lee’s...