Waffle House — Restaurant in Grapevine

Updated Review: The chef in the kitchen this morning Sept. 10th, at around 3am needs desperate training or he needs to find somewhere else.

Was nodding his head “no” throughout the whole time I was there as he got overwhelmed multiple times on orders, got lost, confused, and had to ask the waitresses multiple times about things. It’s okay to be overwhelmed sometimes, but it’s not okay to let that take a toll on your food handling/safety, attitude, and the overall quality you’re putting out. I saw some of the ways he was handling food and even for a Waffle House, disgusted me out. I had an eagle eye on how my food was prepared and only ate what I saw safe to eat on my plate. He seemed to need at least 2 others helping him out and it was an absolute chaos ride watching from the counter, even having one of the waitresses call out wishing someone else was on 3rd shift as they’re a better chef. Which yes it was a brutal statement to make, but this guy was beyond folded, it was clearly too much for him to handle.

The service here has always been a top par when it comes to Waffle House, and one of those who is definitely carrying this place during 3rd shift is Dianna. The realest one here, and even she looked overwhelmed at having to be an un-appointed trainer to this guy. I didn’t have her as my waitress, instead someone else. Unfortunately, I saw my waitress was also overwhelmed by the chef’s performance, so I let her spotty service off the hook for tonight, leaving me with no refills, the offer of one, or really being friendly whatsoever as she didn’t engage once with me at all besides my order. Complete silence, but still managed to hit in a negative, unwelcoming attitude leaving me feeling like I was just another bother walking through the door.

Usually, this Waffle House specifically is my go-to, but if I’m feeling like coming back, I will be driving through the parking lot to see who’s working, as tonight overall isn’t a reflection of how I know this place to perform, nor would I come back if this is how it is now on 3rd shift.

For now, I’m going to steer clear of Waffle Houses and I may or may not return in the future, as just what I witnessed from watching my food get prepared was bothering enough to turn me away.

I won’t even get into having a cigarette on his ear while cooking food, the time it took for my food, etc as I think I’ve said more than enough.

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Original Review: This Waffle House is by far the best in the area. I'm a definite Waffle House regular and I live in Denton. The one up there is probably the worst one I've ever been at. This one is so worth the 30-minute drive for me.

The service has always been outstanding, and the food is as good as it gets for a Waffle House. If you're wanting Waffle House, this is the one you should pick. Don't bother with Roanoke or Denton if those are your other options. I cannot speak for other locations nearby.

If you want my recommendation, go with the All-Star. Go scrambled on the eggs, hash browns, make the toast raisin bread, and go with bacon. I always add blueberry nougat to my waffle along with that. It's my go-to and it never fails to...

I gave this destination 2 stars due to the poor service from the employee that goes by the name of Shawna. On July 20th at 11pm My Mother and I entered the establishment and Jo was very Welcoming we seated ourselves and we were approached by Shawna who did NOT greet us. My mother took in to consideration that Shawna most likely felt overwhelmed due to the amount of people that walked in. So my mother ignored the attitude Shawna was giving us. But Shawna’s carried on with her Nasty Attitude. My mother said to Shawna that there is a better way to speak to customers, which resulted into Shawna Storming off and Making smart remarks. We were given a new server who happened to be one of the cooks, the African American cook (sorry I didn’t get his names he was great). Jo helped and Dianna also assisted other family members who were on different tickets. The other staff were great, very down to earth and friendly apologizing for Shawna’s behavior. One of my cousins came in sitting at the other end of the counter, Shawna’s was asked to take his order by one of the staff she says, “I’m not serving that group.” My cousin was not on my ticket or sitting next to us. The other staff apologized for her behavior again. Shawna is very aggressive and disrespectful. I found it extremely disgusting and Unprofessional that she mistreated a paying customer because she was mad at...

So Sunday 10/16 I visited this location… it was a little busy as Sundays are…I waited my turn, was seated and placed my drink order which was coffee and water….I was alone. The drinks was never brought out instead 3 attempts were made to try & make me move to the high bar which was in front I said I’m good (I have a condition stools aren’t my thing I told the first person) plus I’ll be quick it’s only me…she said I understand then a black man said I wouldn’t be served unless I move so I decided my money not good here, I’m on my way to church I’m not going to let this establishment ruin my vibe…I left & tried first watch in Coppell seated immediately food was delicious tipped 20 bux n guess what the bill was completely free because it was my first visit…..I told her how I was treated because other guests arrived at Waffle House and she said well I think they’ve done us a service….FIRST WATCH WILL BE MY STOP EVERY SUNDAY 👌🏾🤞🏾 I’m grateful that my money was good with y’all. Waffle House saw 3 vs one thinking the tip would be better and chose to decline servicing me after being seated… I’ll never spend another dime there….maybe a year prior I went solo in Irving, Texas and stole more of a tip from me. I called and everything so nope i choose where I spend & I will NOT SPEND WITH WAFFLE...