Chick-fil-A — Restaurant in Grapevine

We placed a breakfast order for a chicken mini platter. When asked what sauces we said ketchup & chick fil a. The lady proceeded to say they were in the bag…there was ONE of each. Go back for lunch (were on vacay in the area and wanted something fast), got everything wrong. Asked for cheese on our spicy and regular sandwhich. Did not receive the regular sandwhich and was given a regular sandwhich inside the spicy bag…only got 2 out of our 3 fries. Asked for an 8 & two 12 count nuggets, only got two 8 counts. And didn’t get any of the sauces we asked for. Did not get any of the extra pickles we asked for. I know it’s a lot and we’re patient, but when it’s my second order at the same place in the same day…Absolutely not. When i called to ask for a refund they told me id need to bring all our food up there for it…this would be the THIRD time id have to go up there. Not happening. Asked to speak with the GM who would NOT speak with me. Got told over and over she’s busy. Bonnie, is her name. From what the associate told me. If this is your restaurant you run, and this is my SECOND issue of the day and you’re “too” busy?? I manage properties and when these matters come up, you make time. The asos oats proceeded to give me a Marketing lady named Julie’s number??? Didn’t answer…left a voicemail, so we’ll see if i ever get answer 🤷🏼‍♀️ have never had to have this many issues with a Chick Fil A before....

I’ve been ordering from this location forever and today (as I always do) I call as soon as I placed my uber eats order, asking them to change the milk in my vanilla iced coffees to shake base. They inform me they now charge for that which is fine, but that should be listed not only on their in person menu but also on their menus on third parties. I just wasted $10 on coffee that will be thrown out when if they’re going to make a menu change, that should be advertised so customers are not getting screwed over. Tried to cancel my order as soon as I got off the phone but was informed I would still be charged because they’ve begun the order. Tried to call the manager line and got sent to voicemail. Their store also does not accept “special instructions” on third party sites for the drinks so you literally have to call the store. Just bullshit all around, I’ll be going to a different location for now on and solely in person since they don’t advertise proper prices and substitutions on third parties. I would give the entire experience a 0/10 if I could. So to this location, please properly disclose price changes on your in person menu and third parties menu. UPDATE; got my meal and they didn’t even add any milk or creamer to the coffees. It came black. NOT EVEN VANILLA SYRUP THAT I PAID FOR. So I paid $10 for straight cold brew that I could buy an entire bottle of at the...

DO NOT COME HERE !!!!! I’ve had one of the WORSE experiences at this location . If I could give it zero stars I would. There was one specific member who was very very rude and dry . I simply asked for some condiments and he gave me the wrong kind . I politely told him no I asked for a different sauce and he got upset and threw it down at the credit card machine they have outside the drive through menu . I was upset with his attitude and in disbelief as I’ve never experienced that at chick fil a before . On top of that my order was wrong. I asked for a manager and I let the manager know what was going on . He looked as if he didn’t know how to respond which from there I contacted corporate. The next day some marketing manager contacted me and proceeded to tell me that the member stated they didn’t throw the condiment and that I was basically over reacting and using fowl language. I told the member he had me Fd up which I admitted to corporate but from there I was quiet and just let him talk . He continued to be disrespectful until the manager came and had to tell him to go away . On top of that I asked for the members full name and no one seemed to know his last name including the marketing manager which is quite funny to me when she did follow up with the call. Very unprofessional . NEVER AGAIN WILL I RETURN TO THIS...