Marvin's — Restaurant in Greencastle

After yet another disappointing experience back to back, sadly we will not return. My husband has been a customer for 40 years, and he said no more. Four months ago we dined in and it took literally an hour to get food. And then the order was not complete. The lady said she would bring the rest of it right out. 20 minutes later no food. My husband went to the counter to ask and he was basically accused of lying. They said they sent the food out. But they made it again. Fast-forward to tonight, we ordered at the counter for dine in. One hour 15 minutes later after seeing someone else get their food who just walked in 20 minutes ago, my husband went to the counter to ask. He was handed a takeout bag with our food in it that had been sitting there for an hour. No apologies, no offer to remake the food. Horrible, horrible customer service the last two times. And I don’t see it getting any better. It is definitely not the Marvins we are used to, it has changed drastically in at least the last six months and probably more toward one year. It has not been the same. I definitely do not...

It’s been probably 35 to 40 years since I’ve been to Marvin’s. I couldn’t wait to go back, now I wish it would have been longer. The hamburger was as thin as a sandwich steak and as dry as shoe leather, I can remember it being juicy and very flavorful, but it has been a lot of years. The cheese fries had that cheese you get out of a can from gfs I’m sure. It wasn’t good. For the price for two that we payed 35.00 roughly. This experience can wait oh till never. For future reference an employee or owners son maybe should not be allowed to walk in off the street with his girlfriend and he walks behind the counter and rings up his own order with out even washing his hands or doing anything to sanitize them on a register that a employee working her butt off is using too take orders and fill them. Just wrong. If I would have seen this prior to ordering I would have walked out maybe even prior to getting food....

For a place that specializes in food, service sucked! I would understand if it was a busy place, but at the time that we arrived there is two tables at two or three people each and us! The other tables already had their food! There was no sign saying come up here to the cash register to order and wait 5 minutes on them to quit bagging orders, in the back for delivery! I don't understand, how they think deliveries are more important, than people standing there wanting to order food! Anyway, it's too expensive, it cost $30.00 for a Philly steak cheese sandwich and a cheeseburger and two orders of fries and two drinks. Fountain machine drinks were $2.50 each! One size cup available and they hand you the cups from behind the cash register! The food was amazing, yes, I would probably order for delivery myself if I lived in town! Depending on...