Papa Johns Pizza — Restaurant in Greenfield

We have used this Papa John's location many, many times over the years. Unfortunately, it has gone WAY downhill (as is reflected in all of the other unsatisfied reviews recently).

Latest experience: We ordered 10 pizzas (which is our normal amount) the night before to be delivered by 1pm for a family occasion. At 1:15, after no communication from the store, we called for an update and were told that they were sitting on the shelf waiting for a DoorDash driver to pick them up. If they came out of the oven in time for them to be delivered, our pizzas were already out of the oven for 30 minutes with no known delivery time. The person who answered the phone was dismissive and didn't even apologize for disrupting our plans.

I drove over and picked them up, and the person who handed me the pizzas was just as brusque. I could immediately tell that there was very little warmth coming from the pizzas at all.

It doesn't matter how consistent the product is coming out of the oven, 45 minutes after they come out of the oven, few pizzas will be anything other than chewy and frustrating. Throw in a Giant glob of poor customer service, and I will loudly recommend that you consider making frozen pizzas before depending on this location for any event,...

I ordered delivery, it never came. I called the store. Chris said the order had been delivered 5 minutes earlier. Had i checked my porch. I said yes, i had checked. I was frustrated because i dont walk well. They offered that i could get a refund or a pizza delivered in about an hour. I really wanted pizza so i offered to pick it up if they could bring it out to my car because my walking is bad. They stated they could definitely bring it out. I arrived and waited. They saw i had pulled up. I called inside. They answered the phone and then hung up several times. Then the answered finally. They said i should come in and pick it up. I was in tears, but i drug my bad leg to the door. I asked if my pizza was ready,as i hung on to the door frame. They said yes , come in. I told them i was barely able to walk. I was going back to my car. I asked, how could they be so cruel. By then i was crying very hard. A young man placed my pizza in my car. He said he didnt know why i was crying. I said because i hurt very badly. I asked what his name was. He said Chris. I paid in advance with a delivery charge and a tip. I would have given 0 stars but that...

Called last night to get get a pizza that was free from a previous order that was messed up. The lady picked up and she said “there is an a 65-75 min delivery time and a 55-65 min pick up” I said “ok” she then said “literally there is people in here that’s been waiting for an hour and a half” I said “ok I still want to place an order” she then said rudely “ok” she was practically begging me not to place an order. I then asked her if I placed an order online if they would deliver together she said yeah. Was ordering online because I had a. Coupon that could only be used online. My online order was delivered but my phone order never came. I called and the lady that I spoke with previously never put my order in. I understand being busy but then quit taking orders for the night if you can’t keep up instead of asking people to not order more. She needs to find another profession or take a class on customer service etiquette. Pizza was...