Bruegger's Bagels — Restaurant in Greensboro

This one star review isn't for the food or customer service, but for the manager. I applied to be a baker a couple of weeks ago, and while I understand that not everyone is going to hire you, most employers will be honest about it. Tricia lied to me, during the entire interview process. From the second I sat down and spoke with her, she was spewing lies. She first told me about the company and how she appreciates honestly and prides herself on it (lol) and if she ever has in issue with someone she would bring it to them directly. She then proceeded to ask my availability (open) and tell me about the company and the position. She tells me how much I would be making, tells me how to get servsafe certified, and ask if I have reliable transportation to and from work. I tell her that I have a ride there and can take the bus home. Oddly enough she tells me to call that specific ride and make sure they were fine with it and then to call her the next day. SHE SAID THAT AS LONG AS THEY CONFIRMED IT SHE WOULD EMAIL ME MY NEW HIRE PAPERWORK. So the next day I call the store to tell Tricia that my ride is okay with taking me to work and her story changes. It went from she'd send the new hire paperwork right over to "well I have another interview at one today but I'll email you with whether you got the job or not". Three days later I get an email saying that unfortunately the company is going to go in a different direction, and am told through one of their employees that I didn't get the job because I don't have a car. This isn't the first time I've been denied a job because I don't have a car, but this is the first time I was told that I had the job only to find out it was a lie. I also feel like I should mention that during my interview with her she spent ample time throwing her current bakers under the bus, calling them lazy, unreliable, and in general just berated them when she wasn't lying to me Bagels are great,...

I am disappointed in this location to say the least. Ordered a bagel toasted twice. It was difficult to determine it had been toasted when I unwrapped it. Not even warm. It was difficult to spread the cream cheese due to the bagel not being warm. Maybe the toaster was not operating correctly?? My husband’s bagel was not warm either. I ordered a small coffee with room for cream. My husband ordered a large coffee. Coffees were barely lukewarm. Opened up my cup of coffee to add cream and it was 2/3 full once I added the cream so the amount of coffee in the cup before cream was less than 2/3 full. Asked for honey for my coffee which was provided in the past. “We do not have honey”. At one time you could order honey for your bagel so not sure why there was not any honey available to use in the coffee. Maybe that has changed? With no inside seating and 34 degree temperatures, outside dining was undesirable. We ate in the car outside the restaurant. We went back in the restaurant for a refill of coffee. Our response was “we are not supposed to offer refills”. Really? A $2.59 and a $3.19 partial cup of barely lukewarm coffee and you cannot refill it with fresh coffee? No inside seating with winter temps? I support safety for all but not allowing inside seating is not conducive to retaining loyal customers. The other Bruegger’s location in Greensboro offers refills and toasted bagels are always warm. While the other location does not offer inside seating either, they have hot coffee and honey every single time. We drove 50 minutes round round trip to eat here today. Never again. This is not the Bruegger’s we knew. While the staff was abundant and friendly, we will visit the other location or an independent business...

EDIT: my first review was from over a month ago and I wanted to update. I am not sure why the app was acting out on that day, but since then the app has been working fine for me! My only wish would be that out of stock items show as unavailable to order, which would really save the customer AND employee's time! That being said, I did order something that was out of stock for pick up today, when I found out that they were out of twice baked hashbrowns I was definitely a little bummed (they're delicious) but your employee at the register quickly offered a solution and resolved the conflict of my unfulfilled order. I left feeling satisfied with my order because of how attentive and friendly your employees are. I would also like to add that EVERY time I have visited bruegger's, no matter how slammed it is, the employees are always very friendly and work quickly so that customers leave happy. I truly felt that my first review did not fully or accurately represent my experience with brueggers. I'd also like to thank the employees at the battleground location for always killing it with the breakfast game, I appreciate all of you!!

@reviews complaining that they are out of items: yall obviously never worked in food service. Literally every single bagel/breakfast place including panera bread runs out of food items quit tripping.

Original review: Can't even submit an online pick up order,...