Total disappointed! We have been patrons of this Fleming’s restaurant for many years. The last two times we dined here were a disaster! Poorly cut and cooked steaks and the service was second rate. It takes a lot for me to leave a bad review and understand mistakes happen but after 2 ruined dinners in a row it required a 1 star review. First- the 35oz tomahawk bone in rib-eye wasn’t even remotely close in weight and it came out medium well. I ordered it “Pittsburg” medium rare and it came out with a heavy burned char vs brown crisp properly done in a very hot pan. The black char was flipped over when it was plated to hide the burned side. The server left the table as soon as he dropped off the food instead of waiting for us to cut into the steaks to make sure they were cooked properly. As soon as I cut in I saw the pink vs red but took a bite anyways to see if I could live with it. That’s when I tasted the burned char and thenturned it over to find the underside was totally burnt. It took several minutes for the server to come back and we had to signal him over. He then said let me get the manager instead of taking the steak back to get a new one ordered. The manager came over who has historically been very nice and always checks on us. It took him nearly 7 minutes to get to our table and then it took almost 20 minutes to bring me a new properly cooked steak. We never saw our server again until I literally had to get up to go over to the manager by the kitchen to ask if our server had left. He came over and said oh, I thought the manager was taking care of you??

Back to the steak… If the new steak had come out quickly that would have been understandable but that didn’t happen. It took nearly 30 minutes from the time we received the burned steak until the time I received a new in addition to the wrong temp and poor service…. The cut that I ordered was supposed to be a 35oz bone in, tomahawk rib eye. I understand the cuts, the pre cook vs cooked weights and have had cut and personally cooked probably a couple dozen tomahawk ribeyes. The attempt to call the pieces of beef that we received a “35oz” cut was an complete LIE! What we received in both occasions was MAYBE a 24oz cut (yes, with the bone in) if I’m being generous but nowhere even close to a 34oz cut. To put it in perspective I can usually eat a 10- 12oz ribeye and be full. I was able to eat the entire 34oz tomahawk myself, minus 2 bites that my wife enjoyed. How can one person eat a 34oz ribeye? I got that size cut so I could basically take home an entire steak to bring the kids. Fleming’s of Greensboro needs to improve the service and the team in the kitchen!