Tonight, I had the worst experience at Bravo. Ever since I was a kid, I have come to this specific restaurant because it was our favorite place to eat. Tonight, changed all of that. My family and I, came to Bravo for my aunt's birthday. Our reservation was for 7:30, and we didn't leave until 10:30. Allow me to explain why.... As you can expect, most of us ordered pasta because that's what Bravo has always been known for. We waited 2 whole hours on our food only for it to NOT HAVE ANY SAUCE whatsoever. After receiving our food, we immediately asked for extra sauce. Mindful, we were all starving and had waited 2 hours for our food and then waited an additional 5-7 minutes for sauce. By this point, our food was cold and dry....while we all poured the extra sauce on our cold pasta and we came to the conclusion that this was just unacceptable from a restaurant that we have gone to since I was a child. We call the manager over to help, and she was not remorseful AT ALL. This is was an average height woman with brown/grey hair and I found out her name is FABIOLA. FABIOLA does not need to be a manager at this franchise. She came over to our table with no solution to our problem, did not apologize for the food being not up to par, and also acted afraid to come to our table. Fabiola was so afraid to come back to our table with a solution to the problem, that she sent TWO kitchen chefs to our table instead while we all just watched her do nothing feet away from our table. The two KITCHEN chefs were a better manager than the woman running the entire restaurant. The kitchen chefs were the only people who apologized and took care of our situation. I wrote all of this to say, FABIOLA does NOT deserve to work at Bravo, she completely brings down the reputation of the franchise. She cannot handle confrontation, and has no right to still treat other customers the way she treated us tonight. I have YEARS of experience being a server, so my family and I completely respected the restaurant being short staffed and packed tonight. My mom spoke to all managers in the nicest way possible, but Fabiola has completely changed the way I look at Bravo.