Just recently went into the restaurant back in September and they overcharged on a $30 order, charged an extra $7. The guy answered the phone and took the order and overcharged. The lady that's usually at the front always give the same price for the exact same order.
I asked why and he couldn't explain and could barely speak any English.
I haven't gone back.
They never say thank you as if they can't communicate with you or prefer not to. Customer service is horrible. Unchanging and changing the price per usual.
They don't respect their customers and yet they put their business in the middle of a black neighborhood and that neighborhood is paying their bills.
If you can't respect the customers, then find another location. Go to your neighborhood and put the...
Read moreFortune Cookie Restaurant has easily become my go-to spot for Chinese takeout! The General Tso’s Chicken and Orange Chicken are hands-down the best I’ve ever had — perfectly crispy, flavorful, and cooked to perfection every time. Their fried rice is also packed with flavor and pairs beautifully with every dish.
What really sets this place apart, though, is the staff. They are consistently friendly, professional, and welcoming. Whether I’m picking up an order or dining in, I’m always greeted with a smile and treated with genuine hospitality. You can tell they take pride in their food and in creating a great experience for their customers.
If you’re looking for amazing food and even better service, Fortune Cookie Restaurant...
Read morei ordered large Kung Pao Shrimp ...the crab rangoon and large hot and sour soup...the place was clean and the folks were pleasant ;the kung pao shrimps were huge ..and there were a few peanuts and mushrooms; however , it was not spicy enough...not even close...and carrots and celery galore..a few green peppers...i would have preferred lots of peanuts and no celery nor carrots...and some actual red peppers...which is customary...i will eat there again ...it was fab...i will simply ask for spicier ...and even the hot and sour soup was not quite as spicy as i prefer...but thoroughly great since the shrimp was HUGE; i think scallions would make a happy switch for the celery and carrots,,,crab rangoon...
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