I usually use this Chick Fil A to order food for work events weekly as well as personal use, but after today this will change!

On February 13th I went through the drive thru and ordered some food, but unfortunately the order was incorrect which I contacted Carlos (Manager of Chick Fil A) which he apologized for the situation and informed me that he will add on a free sandwich for the inconvenience and took down my name and order number.

I returned Feb 19th for my replacement order which the cashier informed me that my name was not taken down nor the order number and I informed her of what Carlos said about the replacement order plus the sandwich for the inconvenience. The first manager reported I needed my receipt even though my order should have been in the system so I pulled it up via mobile app and provided it to the cashier.

The cashier then attempted to get assistance by the assistant manager Maddie which she reported she was not going to give me the sandwich because it’s not on the receipt which I then informed the cashier to call Carlos to verify everything which she reported she could not because he is off. I then stated “I need to speak to a manager” which she immediately went to Maddie which Maddie seemed like she really didn’t want to help me. I explained the situation and she said she could not do the sandwich which I then informed her to call Carlos for verification of the conversation that happened last week which she did and Carlos verified our discussion.

I waited almost 20 minutes for this to be resolved which sucks because I have been a loyal customer for years and annually ensure this Chick Fil A gets all of my agency business ($3,000) a year at least. It’s very upsetting that my first order was wrong then when I try to get a secondary order it was not in the system, and I had to wait this amount of time for a situation that was not my fault!