Papa Murphy's Pizza — Restaurant in Greensboro

My review would be 5 stars if it weren't for 1 specific employee in a leadership role with a horrible attitude.

Papa Murphy's in general is a great, inexpensive place to grab a customized pizza you can bake at home. Most staff is friendly except this one woman. I've had several encounters with this woman and she honestly deters me from wanting to come in more often. Today for example.

I picked up a mini murph pepperoni pizza along with garlic bread and their new meatball marinara. $21 total. Before walking out, I checked to be sure my mini murph had pepperoni like it was marked to have (I highly recommend doing this as I've gotten home with pepperoni marked boxes with no pepperoni 3x before). My box had the pepperoni but I noticed the marinara was lacking. Barely any in the container. I was also missing the topping cheese container but I knew I had cheese at home so didn't bother mention it to anyone). I asked the young pleasant man that rung my order up if I could have another spoonful of marinara and I thought he was going back to do so. That's when I heard the yelling from the back. "What is she getting? What did she order?" And I mean yelling. He smartly went to the back so she could stop yelling throughout the store and when he came back he kindly told me there's an upcharge for extra marinara. Mind you, my container didn't have the appropriate amount (couldn't cover the entire crust with it). I only wanted a spoonful more, not another cup but when I inquired as to how much would it be, he said 1.99. The mini murph kit is $4. I thanked him and told him I'd be ok. I thought it would be maybe 50 cent for a spoonful. But nope. The yelling woman in the back told him $1.99.

That short woman in the back with blonde hair has always been rude and abrupt for no reason and as always, she again has deterred me from coming back more often. On other occasions, just asking a question about different sauces gets an attitude from her. I asked her once to not add topping cheese to an large pizza and she went back and forth with me about it (my bf liked his pepperoni burnt a little so no topping cheese on that pizza helped). It's just always something when she's working and unfortunately, every time I come in, she's there.

It's a shame because the gentleman who helped me today, was just as nice as can be. He seemed to be new and was only doing as he was told so I don't...

So. Let me start by saying, I really thought about whether or not I wanted to leave this review. But, in the end, I decided it was better for me to tell the truth and possibly save someone else from wasting their hard earned money. I had been seeing an ad for the double shredded pepperoni pizza and, being a pizza addict, thought it looked great and wanted to try it. I have never been more disappointed in a pizza before in my entire life. I like when places do things to set themselves apart from the pack, and make their product original. It's pizza, there's only so many things you can tweak or change. That being said, this was the most disgusting pizza I've ever had in my life. Hands down, no question. It's hard to even describe what it was about the pizza that was so bad. Taste? Texture? Aftertaste? All of the above. If you shredded used prison shower flip flops and made them into a paste, spread that paste out and put pizza toppings on it, that might get you close to what this tasted like. Disgusting. I wish I were joking. I have never in my life had a more objectionable pizza. I really did want this to be tasty, as the picture in the advertisement looked amazing. I honestly don't know why anyone would enjoy this. I do understand now why there are so few locations. I will give credit, the chocolate chip cookie dough wasn't bad at all. I baked it into cookies, and they were pretty tasty. But, the pizza and monkey bread, both just absolutely disgusting. Never again. You can get better frozen pizza or at any of the...

The pizza is generally very good and the idea is novel. But it's no longer the bargain it once was -- when you have to supply the oven and electricity to bake it, it is a bit off-putting to pay virtually the same as you would for a finished pie most other places of similar quality.

However, this particular store is a profound disappointment to me. Years ago when we lived in NoCal, we loved Papa Murphy's, buying from them with great frequency. But despite my optimistic expectations when they finally opened a store back here, I don't visit often. This is in no small part because I believe EVERY time I have, the same snarky, sometimes surly woman has been in charge. In my experience, she's usually merely brusque, impatient, and less than friendly with customers. But today, I cringed with embarrassment at how rude and disrespectful she was (and has been, every time I've bought there) toward her employees. They were cheerful and productive, despite her humiliating treatment of them before everyone in the store! But I can't help feeling extremely grateful that I do not work for her!

If this had happened just once or twice, I'd think she was having a bad day. But sincerely -- when the same show is repeated on every visit I've made, I'd call it a trend. I'm surprised the folks at the counter can remain so pleasant...

Bottom line: Good quality pizza from an imaginative menu in a clean and well kept store. But if this gal is running things when you stop in, you might leave with a...