Burger King — Restaurant in Greenville

Worst customer service. Went to the drive thru around 8pm on 6/15/22. No cars in line and no one inside waiting on food. It took someone over a minute to acknowledge me (again no one was in line nor at the window). After being acknowledged drove up to the window and noticed two girls talking. The one at the window did not greet me when I pulled up because she was on her phone (pink case) and had her back turned away from me.

I checked my food before pulling off and when I asked a question about the sandwich that was given she immediately caught an attitude and said there’s nothing she could do. I expressed I would give the sandwich back for the correct one and with her attitude kept saying nothing she could do. I asked to speak to the manager and she begins yelling at the kitchen (appears the manager was cooking). She comes back to the window with a bag and no type of apology only asking for the previous sandwich back. I’m handed the new bag and she closes the window and walks away. I had to ask someone else again to speak to a manager.

The girl had no patience, no smile, extremely rude so zero customer service skills. And if the manager was okay with her yelling in the store at him and being rude to a customer then I would stay clear away from this establishment because I would hate for her to behave that way to the wrong person and things...

SUPER SLOW! The only thing I can guess is when they close the lobby they only take a couple drive thru orders at a time, make those orders then move to the next person. As an Uber driver it’s impossible to pick up orders from here. Thursday through Monday the drive thru is slammed and moves crazy slow. The Uber order will say 20 min total for delivery and you’ll be in the drive thru for dbl that

I’m sure they have issues with staffing right now. Everyone does but if there’s 10 cars in their drive thru they’re gonna average 5 min per car at best.

Im giving 3 stars because the customer service and the employees are awesome. They are really busting their butts to get food out but unfortunately BK has terrible pay and it’s hard for them to keep people.

So ultimately the store owner is to blame as the employees seem to be doing their best in tough circumstances. Ownership just has them in a situation they can’t win. People constantly drive out of line and Uber orders are...

Place a mobile order in-between my chemotherapy treatments and walked over from the hospital and the lobby was closed waited 15 mins while the girl working drive thru stared at me with an obvious attitude until finally I called the store phone and the guy in the back made the best he could of a terrible experience I will never be back to this burger king after standing out in the cold for 15 mins with an employee staring at me and catching an attitude that I was trying to pick up and order which I was already charged for props to the guy in the back but the girl working drive thru needs to find another line of business to work in if it upset her that much when a customer tries to pick up an order they already paid for to the point she let me stand outside for 15 mins in the cold while throwing a fit will never be back to...