I really truly wish I could provide a “zero” star review. The service I received at this establishment is absolutely minimal. I placed an order tonight 8/28 for 2 medium pizzas and boneless chicken wings. The wings were not delivered. I called the location and was quoted 20 minutes to have them re-delivered, at that time the manager was dismissive and rude, but I ignored it. I just wanted my food. 50 minutes later, no delivery. I call back. The manager, Rudy or Ruby, again was probably the least hospitable person I’ve ever encountered. First and foremost, the wings were for my daughter who doesn’t eat pizza. It was 8:50PM and she now hasn’t eaten and has school in the morning. The “manager” proceeds to yell about how “she’s too busy” and they deliver orders based on “what makes sense.” Well it would make sense that my order was RIGHT the first time. As a manager she is ultimately responsible for every order and interaction on her shift. She continued to yell, overtalk me, refused to listen to what I had to say. “Rude” is an understatement to describe this employee. The mistake was not my fault, I didn’t deliver the wrong order, I wasn’t the person being rude to the PAYING CUSTOMER, and my daughter shouldn’t have to suffer because the establishment is getting orders and doing what they’re being PAID to do. Although I’m certain customer service is in their job description, definitely something she lacks. Oh, last to mention, she yelled “I’LL GIVE YOU A $10 CREDIT” before hanging up on me. This location...
Read moreDominos Pizza S. Pleasant Dr. Greenville SC - I had a credit on my Dominoes Pizza Acct of $24 since 8/20 with additional online orders that was paid in full between 8/20 to 2/22/21. The last order was placed on Super Bowl Sunday, 2/7/21, to the tune of 32.33. When the order was delivered the 2 thin crust 3 topping pizza's was square cut and burnt. In the special instructions was pie cut and I thought it went without typing please don't burn either pizza. l called in with my incorrect pizza, square cut and burnt they were closing so I said no you don't have to remake the pizza and deliver tonight since you are closing. I will take a credit for both pizzas. Some illiterate girl gets on the phone and wanted to know what the problem was. Restated the issue. She stated the credit would be for $12. I told her 6.99 x 2 was 14 not 12. Called in an order to use my credits. Was told by Jennifer (claiming General Manager status-joke) the 25.00 credit could not be used in conjunction with the coupon offers. After the Gen Mgr(fake) called her Mgr(real) and me being quite upset stating if you can't use the coupons then put my money back on my card it was agreed that I could use it. I called back in to state that I should not owe Dominos any money because the $14 credit was not on the acct. Gen Mgr(fake) stated that I would forfeit all the credit if I didn't take the order and was not getting the $14 credit. I am just...
Read moreOrdered delivery and as soon as I carried the pizza inside the smell hit me. Not to mention they left the box on the ground when I have porch chairs that every other deliver driver seems to understand it's better to put food here vs on the ground ..The pizza literally smelled exactly like canned cat food. I thought maybe it was the pepperoni since I've heard some people say that dominos pepperoni sometimes tastes and smells bad... So I tried the half of the pizza without pepperoni. I immediately spit it out. Disgusting doesn't even cover it ... In no way, unless you were extremely inebriated, could a person enjoy eating this foulness (both in taste and smell). The pizza was also quite burnt, with the entire edge being black and about 80% of the pepperonis were black. There was very little cheese so you could just see the sauce underneath and what cheese was left was also burnt. I also ordered the new 5 cheese dip. Y'all... 😂 This thing was MAYBE half an inch high and had a huge pile of oil right in the middle that I actually just took to the sink and poured off, that's how much it was. Needless to say nothing from the dinner was eaten and it went in the trash. IDK what dominos is putting in their pepperoni to make it smell so rancid, but this is a thing. I wondered if I was the only one and upon a quick Google search this is...
Read more