McDonald's — Restaurant in Greenville

Wife and I went through the drive through. All we wanted was some hot fries. So we pull into the first drive through next to the building and sat there. We sat there and we sat there. Another vehicle pulls into the other drive through. We hear the speaker and the lady takes the customers order. Truck pulls around to the first window. We figured we'd be next. Still sitting there. Nothing. Two more vehicles pull into the other drive through. Speaker comes on. Customer gives their order. They are directed to pull around to the first window. Okay. We figured we'd be next. Speaker comes on at the other drive through. Customer gives order and is directed to pull around. At this point we're beginning to feel ignored. But maybe our speaker would come on next. Nope. Three more vehicles pulled into the other drive through. All are waited on and directed to pull to the first window. Still sitting there at the first drive through. Nothing. At this point my wife said to forget it and we'd leave. So we pull out and I decide to park and go in to confront the manager. I understand staff shortages. They're everywhere at moment. That's okay. I get it. But we were blatantly ignored. The girl operating the drive through knew we were there. Several times we even tried to say hello as we sat there. So, I go in and the girl who is operating the drive through is working the front end as well. I explain the situation and she says, "Oh that's probably my fault!" Okay, she just admitted it was her fault so she knew that she was ignoring us. I told her I wanted to see the manager. Instead of going to the back and getting the manager she stood there in the front of the building and hollered for the manager. He makes his way up front. I explain the situation and he comes off as rude and condescending while trying to explain that the headsets were probably bouncing off each other. Excuse me?!? They were what?!? I told him we were customers and we did appreciate being ignored. His excuse was it wasn't his fault and he was short staffed. Okay. Whatever. The problem was the girl didn't know her job from a hold on the ground. There were no headsets bouncing off of each other. That was a lie. I just turned around and walked out. That was the poorest customer service we've ever encountered and won't be back. This happened about 8:00pm. So avoid going to Greenville, Ky...

My order was wrong at pay window. Corrected, like it was my fault. Good thing i caught it. Replace order done. Get the order, i ask for a Hamburger, add extra pickles and extra onion. Well my fault again? 1 pickle is not extra and 1/4 of a. Inch of onion on a burger is extra however that was all there was on the burger. I am almost 70 and have eaten mcdonalds hamburger with pickle onion, Ketchup and mustard since we were waiting for the one Million burgers to be sold. So tell me please how to order in today's normalcy so i get the mustard Ketchup extra onion and extra pickle without getting extra ketchup and extra mustard like the time before this. Maybe now you see my frustration. I understand mistakes and thus is only a 7 dollar order but getting it right keeps a customer happy and away from the trash can because there is no good way to order a hamburger, i have tried all i know maybe your employees should try to...

Every time I go here it takes forever to get waited on. I did an online order today and it said it was ready and I had to wait 10 more minutes. The kids working there are too busy joking around than to do their job. Another gentleman was there for 26 min outside in drive thru waiting for his. The kid upfront told him to get his receipt so he wouldn’t have to pay again! Why should he have to pay when it’s your guys fault?! He should’ve gotten his money back and still got his order. You completely forgot his order! When the kid finally gave me my order he dumped my fries upside down in my bag. I even pointed out to him and he seriously did a little yell in frustration. I go there every Thursday because that’s what my daughter wants after gymnastics. I’ll just start going to central city cuz Greenville’s a joke! One night we went and it was 730 and they had the doors locked you had to...