Mellow Mushroom Greenville — Restaurant in Greenville

In a nut shell, college students running the facility at their leisure. After a meeting with a client, my girlfriend and a married couple we are friends with decided to avoid the cinco de mayo rush on the all the mexican restaurants and go to the Mellow Mushroom. Nothing any different when we walked in but when we got to our booth the waiter came and he sounded very confused as to what he was supposed to do for us and would later prove me right. We walked in, where seated and had the waiter at the table at roughly 7:07, how do I know this, I was sending a text to my business partner while he was getting the other members of a party's drink order. We ordered the bruschetta to start out with and once it finally came out, no balsamic glaze on the plate as is on the menu. I could have misread that and if I did, I apologize. At around a 7:15 we put in our order for an entree caesar salad, a philosophers pie and a buffalo pizza along with our drink order of 2 shock tops, a greektini and another beer for one of our friends with us. Now before the comment comes of, "Well we were busy that night and these things were a simple oversight". No, there were plenty of empty seats, it was cold and hardly anyone on the patio, very few people at the bar and at the time we were the only people in a booth. The entree caesar salad and shock tops for the girls came out very quick, and I was very impressed, thinking our food and drinks were coming shortly after. I was wrong. 45 min later, our pizza comes out...still, no martini. Mind you, this drink in nothing more than kettle one, olive juice and two feta stuffed olives on a tooth pick, something any good bartender could whip up in minutes. Our pizza arrives and I have little to no tea left in my cup, the other guy has no water and no beer. We start in on our pizzas but by this time the caesar salad my girlfriend got has gone bad, romaine soggy, chicken cold, cheese going limp. 5 Minutes after the pizza...my greektini with an apology and reassurance that the manager would know about it, come to the table, the other guy in the party....still no beer. After we FINALLY got everything we ordered, the spacey waiter made frequent and annoying attempts to ask if we had everything we needed, but where was he 30min ago when I wanted my martini. We never heard from the manager and the 45 min martini was not struck from our bill. Im pretty sure I could have gotten the drink quicker had I gone to the ABC store to get the ingredients for the restaurant and mixed it myself. Upon leaving we looked over to see the bartender flirting with some clients making me wonder if this is why my drink was late. This was a poor excuse for higher end pizza chain with outrageous prices not comparative to the service you get. Next time I feel the need for pizza, Ill simply order from dominoes, make my own bruschetta and mix my own cocktails instead of wasting my time with idiot college student wait staff, a careless manager and a bartender that should be fired on the spot. This facility was spot on when it first opened and has declined at an exponential rate. If you enjoy the gluten or dairy free fair from here...order out and save yourself the trouble of dealing with such an...

This place, it has the appeal to draw others into it. Some might get the "I don't know if I should go here... lets go to our favorite place to eat instead." You will NOT be disappointed if you do decide to stop in. I ordered a BYOB burger, got two different items on the kids menu for my daughters (one got mac & cheese the other got Meatball & Mozzarella stacks), then my mother got the Holy Shitake Pie. Everything tasted fresh. I tend to call my self a foodie, even though others may not call me that... but I PICK apart food to see if I can ever recreate it when I get home. ESPECIALLY if my family enjoys the meal. I picked apart my burger down to the last pickle. The only thing that was wrong was the buns since they were a little tough ( as though left on the grill too long, etc). Even with that issue, the rest of my burger was outstandingly fresh as though they went to the farmers market that morning. That same fresh taste was spread throughout the other dishes my family ordered. Any bite I took from their dishes, it didn't even matter what spot it was in that I took the bite from, it still had amazing qualtiy. The prices are average for the area, so it isn't too expensive for the quality your getting here. Throughout the establishment it is constantly being cleaned, even the bathrooms were immaculate so they are defiantly up to code. Even the staff is friendly, the manager I spoke to (Aaron) was easy to speak to. I even threw an odd ball at him (handed him the same bread on my burger) to see how he would handle a "weird customer" situation and he handled it flawlessly. Our waiting staff (Cole, Aaron, as well as the hostess) was on point, always there to call on as well as didn't interrupt too much during our meal. Let's face it, we all may have the pet peeve of our waiter coming to check on our table with our mouths full. Well that didn't happen here. Needless to say to make the review FINALLY come to a close. If I'm ever in the Greenville area again, I will surely be back to enjoy, and not so...

We have dined here several times over the past 6 months or so and I always order the same exact item, the Italian hoagie, because it is always stuffed full of great meats and toasted to perfection in the oven. And, we always enjoy the fast friendly service.

Today was a disaster; started with an extended wait to even get seated at 2:15 PM. Finally a "manager" came by and seated us. The server was initially prompt to take our order but then we waited 35 minutes for a single sandwich and my wife's salad and the place was practically empty. When my sandwich arrived it was nothing like I have experienced or expected, I should have taken a picture. Very meager amount of meat covered with lettuce and a few tomato slices to disguise the sorry state of the sandwich. I was furious and was determined to speak to a manager.

Turns out the same guy that seated us was in the kitchen making food and actually made my sandwich. He was clearly clueless about the menu or food prep in general and he was clearly flustered. When I asked him about the state of my sandwich, he just stared at me and mumbled something. I told him I would not eat or pay for this joke of a $15 sandwich and that I wanted it removed from my bill. He offered nothing! Later the waitress came by (she was apparently also the bartender) and removed the sandwich. This was the last we saw of her until we had to hunt her down to get our bill. She was apologetic and explained that the kitchen had been a disaster all day and that they were trying to hire all new kitchen staff. Would have been good to know before we ordered and waited for food. Anyway, never any offer to make the situation right or provide anything like customer care and service. There are lots of other places in GVille to eat and we won't make the mistake of returning to this...