The UPS Store — Local services in Greenville

((Shipping products with dry ice)) I am not bashing the company or it's employee as a whole. Just simply sharing a isolated incident involving shipping anything with Dry ice. I didn't look for any online information about shipping with dry ice, I was hoping they could inform me when I arrived. I was informed that the styrofoam cooler lid could not be shipped and only 5lbs of dry ice. Ok understood and I complied. The pictures below show how I shipped from the office and how it arrive in Miami. After getting the pictures, I went back to the store on Oct 15, 2021to advise management of the horrible arrival at the end destination. I understand that they do not insure food products but it should not negate how they take care of any package that they send. I want to show how this office had no consideration for my package. When it arrived it did not have a block of ice on top of it everything was melted and the package look the mess. I would like to urge everyone to check with UPS for the proper instructions before you buy any products that involve dry ice, styrofoam coolers, or food to ship. The manager for that day obviously showed me that she didn't care about how my package had arrived. Please forgive me if I was inconsiderate but at the same time please consider my report as real. Bless your...

Go to FED EX, USPS, Hand Deliver, Email, Facebook, Fax, iMessage, Use Smoke Signals, Train a Pigeon, Wait for Santa, or Build a Teleporting Machine! Do not go to this store!!! I had my first AND last experience with this UPS store today. If you want to have the Gifts that you spent hours online and in store Purchasing and Wrapping, the Homemade Happy Birthday Sign, and the Party Invitation (Which you only brought to the store, so you could have the address to ship the package) haphazardly thrown into a box that you are paying $26.00 to ship, Then please just ask for Josh. He will treat you as careless as the way he packs boxes for this UPS store. Josh may even utter phases like "You could have told me that you wanted to put them in" AFTER you told him that you have NEVER shipped a package before. Luckily, the store has comfy carpet for you to kneel on, when you are taking out hand fulls of packing peanuts so that you can reach the discombobulated gifts, the face down Happy Birthday Sign, and Party Invitation (Which I only brought to have the address, not to Ship in the Box). Clearly, Josh has a strong grasp of what it means to completely satisfy his customers and is on the fast track for an upper...

An experience like no other here, not in a good way. When I arrived an employee (I learned later was named Georgia and is the "manager") was yelling at two men in the parking lot. I entered to ship my package which needed a high declared value and Georgia transitioned her attitude from outside to me. Her actions indicated she did not want to assume care of my package. We discussed contents and how the item was packed. She became combative as we talked and asked to see the contents. I asked for a box opener and she refused and began raising her voice and asked me to leave-all while 2 other customers were inside and another employee. I held steadfast asking her kindly to please ship my package and she said she would call the cops on me if I didn't leave. I will NEVER visit this location again. I have attempted to contact the owner and I believe my messages are being intercepted. Other feedback here indicates this is not an outlier incident as Georgia is mentioned in several comments here. Business owner, wake up! See this for what it is-you have competition now here in town and if your customer experience is like this, you will feel it. Stay away from this...