Dutch Bros Coffee — Restaurant in Gresham

Decided to stop at this location earlier today around 2:30pm and was very displeased with the customer service I received from the employees today. I normally do come to this location and never have any issues other than longer wait times but I don’t really think much of it as a lot of businesses are suffering from staffing shortages so I understand in that sense especially having experience with working in customer service. Gentleman came out to take my order, that interaction was good told me that I could pay at the window. No big deal! Pull up to the window and the girl relays my order, everything was correct. Proceed to have her scan my app and she couldn’t due to not being able to. Okay fine no problem so I hand her my card thinking that was fine and she accepted it as payment so all is well drinks are paid for at this point. She then tells me they are out of ingredients to make one of the drinks I asked for and asked if there was anything else I’d want. Unfortunately the drink was not for me it was for someone else that I was taking drinks to and this person wanted that drink specifically. I know that makes it a little more difficult but why would I get another drink that no one is gonna drink and go to waste? The girl then proceeded to hand me my other two drinks and proceeded to act as if everything was good to help the next customer. She turned around and seen I was still sitting there as if I shouldn’t have been. I proceeded to tell her that I only received 2 of the 3 drinks I ordered and that I was waiting for either a refund or solution of the situation. They acted as if I was being super inconvenient and they couldn’t refund me for the item I never received? I’m sorry but there was no communication between the whole situation. Other comments where being made by the other employees making the drinks “that there was nothing they could do.”or “thants why we’re taking cash only while the system is down”. I guess the manager that is In charge of that location was there but was getting ready to leave to another stand location so he couldn’t be bothered to come and help with the problem?? If I was made aware of any of that I would either been more that happy to use cash and or just went to another location that could accommodate the order that I needed. After being made felt like I was the problem and being an inconvenience they finally after making a huge deal out of it she refunded the one drink and didn’t apologize for the miscommunication… I feel like this could have been handled so differently especially the fact they expected me to just leave with only 2 drinks after paying for 3 and not wanting any of the options that were being offered cause the person wouldn’t have liked any of them. I did however drive to the next location on burnside in Gresham to get the drink that was needed and they were super awesome in allowing us to explain our frustration when 100% it wasn’t there problem to fix but they did everything in there power to help with the situation, the difference in customer service is night and day and the customer service they displayed was outstanding! I think I’m going to cut my losses with the Rockwood location solely because if there was any another situation to happen I don’t feel that the management would do anything to help or train employees in what to do in that situation, considering he’s to busy...

@DutchBrosGreshamOR you have lost a faithful customer. Three or four times a week I would stop and order the same thing: Iced Americano with sugar free raspberry and nonfat milk. The medium has always been $2. Unless they decide to overcharge and charge my debit card $3.50 and since the one in Gresham on 190th & Stark doesn't have a phone number I was forced to email them via their website about their mistake. Most people would think, oh come on, it's only $1.50, why get all upset? Well, what is upsetting is that, since they have never given, nor offered a receipt I didn't realize that last night wasn't the only time they overcharged me. I can't call and ask a refund. I am subject to waiting until someone contacts me from my email that I sent. I understand that they aren't hiring brain surgeons, and that they are mostly just a bunch a kids. But why would they not have a phone number? I see that other Dutch Bros do, but not the one on Stark. And why don't they offer a receipt so that I can check how much I was charged? It is upsetting to know that on over a dozen occasions I was charged almost twice my order amount. And now I feel like a fool for each time I dropped a tip in their jar.

I urge you, if you still decide to stop in at your local Dutch Bros. pay cash. Or request a receipt. The one on Burnside in Gresham near Red Lobster is also just as guilty. I hate to shop Starbucks, but at least they have never charged me more than I was expecting to pay. I would brew my own coffee but I don't have a coffee maker. So now, to ensure that I don't get overcharged I could either make the investment into buying all the things I need to brew coffee from home, or shop at the Corp Devil, Starbucks. Its like having to decide between Hillary or Trump, it...

Ever since the remodel this location has gone DOWN HILL. It was not my fave location to start off but they were always better than the NASTY 136th/division one until the remodel. I went the day the new TigerBlood lemonades launched after seeing all the ads. First off why have 2 drive up windows if your always gonna have one of them closed. So the drive up line is HUGE!! So i did walk up which was probably a mistake because the girl who was taking orders was not very smart. I watched and listened to her interactions with the few ppl in front of me. First off lets use common sense...one person orders 5 drinks...how is she gonna carry them all...why not offer her a drink carrier? Next guy orders one hot and one cold drink..she doesnt listen...she puts in both COLD. When he got his drink he just walked away shaking his head stating I knew I shouldnt have came to this stand. Then I place my order: 2md tigers blood lemonade and 2 kids size as well. (does that not mean 2 kids of the same flavor???) apparently not in her mind. So the girl making the drinks asks me out the window if the kids were flavored as well as the meds. I said yes all are the same flavor which i told the window girl 3 times!!! I also asked for my stamp card and she said I gave it back to you...UMMM NO you didnt since i didnt have one to begin with it. She then finally gave me the card. Here i am with 4 drinks and 4 muffin tops and again..she didnt offer a drink carrier either. I taste my lemonades and they had slight coloring for the tigers blood but had no flavor...hardly even a lemon flavor. So my suggestions would be to reopen the second drive up window. Retrain some employees and work on effciency. This most recent experience happened on...