Wendy's — Restaurant in Gretna

THIEVES!!! I ordered a Sausage Croissant Combo with a soda. My total was $8.40, when I asked Cassandra at the window why it cost so much she said that was the correct price. She gave me my food and forgot to return my card. I asked for my card and receipt. She returned my card and walked away from the window. Red flag!!!! I had to ask for my receipt again and she obliged. The cost of a medium combo is $7.69, but I never asked for an upsized combo. I went back around to the drive thru order board and observed the combo cost was $6.49. The issue is that I was defrauded out of money for extra food I could not eat. I was never asked if I wanted my combo medium or large as other fast food restaurants do. This has always been one of the worst Wendy’s on the westbank because they are slow and always out of something, but I draw the line at thievery. I’m done!!! You can see the amount of food I...

The food was good, as usual. But, when one of the employees was passing the order out the window to my mother-in-law, he drops one of the 4 meals onto the concrete (all 4 meals were bagged individually and he handed her all of them at once🙄🤭). The best part? That he literally just looks at the bag on the ground, looks at her and turns around and walks back to the back. He wasn't the guy at the actual window, so he was really in the back and just bringing up the orders. I couldn't believe he didn't even try to offer to fix it. I had to climb out the car, pick up the bag off the ground and ask the other guy for a replacement. Worst experience there yet, not the norm for sure. Usually I like this Wendy's, they're always polite and helpful....

an associate named Robert that was working the drive up window. Rober is Rude Iand professional. we asked if we could add something to our order he told us No ! we can not, Because the customers behind us would get mad because they had the Wait and they would throw the food in his face that have happened to him before he says. so I get my drink I'm on my way on the other side of river and the Drink taste like carbonated water it is nasty. tried to call a store no one answer so we went back apparently Robert has said that we could not add on we spoke to the manager she said we xould add on at the window that her and Rober would have to have a talk and she apologize but apparently this is not the 1st time he have done this and he is ...