McDonald's — Restaurant in Grover Beach

So, this morning I decided to go to this McDonalds after dropping my husband off at work nearby. I usually like this McDonalds because of it's cleanliness, and usually the staff is pretty nice. I decided to go through the drive-thru, to save some time and get my food quick because my tummy was growling. I placed my order, went through, paid for my order, then went to the second window to wait for my food, which was a number 7 (Sausage egg and cheese McGriddle with) with a medium orange juice.

Next thing I know the girl hands me a large sweet tea. I tell her that I didn't order that, and that I got a medium orange juice. She looks at me confused and says that I ordered a sweet tea. I stated that I didn't order a sweet tea, it was an orange juice. She then said that if I wanted an orange juice, then I would have to pay the difference. I told her it was ok, I'll take the sweet tea (I'm usually pretty laid back with these things because I worked in food service for 6 years, I know how it gets). She then hands me my food, and as I turn around to say thank you, she tries to hand me a Peppermint Mocha. I told her that I didn't order the mocha, and she looked at me confused and said that I did order the mocha. I stated that I didn't, and that I can't have their mocha's. That's when she stepped aside and the manager came over.

Immediately without asking me what was wrong, or asking for the receipt, she started accusing me of ordering these items and that she heard my order over the headpiece. I then showed her my Venti Starbucks cup and stated that I just went to Starbucks to get my own drink, why would I order a Mocha here, right now? Then she interrupted me and insisted that I did order a sweet tea and mocha with my McGriddle. That's when I told her that I'm severely lactose intolerant an I can't have their mocha's, so why would I be ordering a mocha? She interrupted me again and repeated herself, and stated that she heard me order it over the headpiece. I was very shocked of her accusatory actions, to say the least, and I told her no, I didn't order it because I'm severely lactose intolerant, and that wasn't me that she heard on the headpiece. Then she interrupted me AGAIN and repeated herself. This back and forth between her accusations and me trying to defend myself in complete shock, went on for a good five minutes before she even asked me what I ordered. I told her my order, then she demanded that I give her the sweet tea back (which I did). As she was handing me the correct order she stated again that I ordered the Peppermint Mocha and Sweet Tea, and that she heard me over the headpiece, and I told her no, that wasn't me, I'm severely lactose intolerant I can't have their Mocha's. As I was setting my food down, that's when I thought about the receipt, and as I grabbed it, while she was repeating herself AGAIN, she yelled "OK THANK YOU" and slammed the sliding door loudly and disappeared before I could turn around and give her my receipt.

Like I said, I have worked in food service for 6 years, I know that the job is tough with long hours, but that is absolutely NOT how you treat a customer. I was pretty much in tears on my drive home because I was so shocked and stunned that I was treated SO rudely. I have had worse things done to my orders at restaurants before, but the managers immediately fixed it without any issues. Now I'm debating on whether or not I should contact the owner of these central coast McDonald's restaurants (I met him at a craft fair, so I have access to his information) and let him know what happened. At the very least I am definitely...

Don't use your app at this location if you can avoid it my order is always incorrect when I order over the app I've tried talking to the people and the owner of this location there's nothing they can do once taking your money from the app you can't be refunded from the app and the owner at this location will only pay you back personally so you have to be there when he's there update try to give them another chance today ordered my phone on the online app I came in the store when it was ready but all the workers make sure to not make eye contact after I sat there for a while event processing multiple online orders they said oh sorry we thought you were waiting for another order instead of asking me what I was waiting for disestablishment needs new ownership and management I've already talked to the owner of this establishment or which he stated he ran whiskey was extremely unprofessional and would only give me a refund if I came in in person while he was here I go out of town a lot and I was unable to do it so was unable to ever...

Nothing like having to park for 20 minutes yes I said 20 MINUTES to wait for a specific item only to find out when you get home it isn’t even in the bad and THEN calling to let them know only for them not to answer calling back and having someone pick up phone and hang up. APPALLING Customer Service. This disgusts me to be honest I mean they make your verify it on the screen and then they repeat your order at the window and then tell you that there will be a wait on “my item” and to park. So here they have so many times to get it right yet they still get it wrong. If I was the owner or Manager I would be so embarrassed and upset that their staff would make someone wait for their item and then not deliver. Ok....ahem....(((((breathe))))) Rant is complete. Have a nice day and go to another McDonalds when you get a crazy as this one obviously doesn’t value its customers OR answer...