Dunkin' — Restaurant in Grovetown

Came in this morning july 1st around 10:00am. It wasn't busy. The door was wide open due to them still working on the building I guess. There were flies flying in (pretty gross) but anyways we ordered 2 sourdough breakfast sandwiches with turkey sausage. 3 orders of hash browns and 2 normal hot coffees.

We got our food and left. While driving off I opened my sandwich to take a bite LOL the sourdough bread was not toasted like the picture shows on their menu. Both of the sourdough sandwiches were not toasted. Just 4 slices of thick white dry sourdough bread. I couldn't believe It. I had to come home and toast the bread on the grill, they were too big to fit in a toaster. Not how I planned on enjoying my food after I spent over $30 in a dunkin donuts. 😒 highly disappointed And my egg on my sandwich looks like someone bit into it smh. What is going on ????

The hash browns were a complete soggy mess falling apart as soon as you touch them. And very very greasy. 🤢 they have to get drained of the grease before bagging them my goodness.

We also ordered an apple fritter which was dry. And a strawberry donut which was good.

My husband asked the male cashier if they had a military discount. He says "ummm I don't know, oh We don't have one"

If you're a new employee and you don't know something you go and find out PERIOD.

The place wasn't busy and the employees in the front end did a lot of standing around. At one point the cashier had his back turned leaning on the register and there was a customer waiting to be served SMH

The coffees were good.

I was excited this place opened up so close to me too. I know it just opened but managers need to really ensure these young new employees know what they are doing with people's food.

The male cashier was nice but needs more customer service skills, he needs to speak up louder, and ask a manager if he doesn't know something. It's too easy.

Very disappointed 😞 not what I...

Dunkin is by far the superior coffee company but the Wrightsboro Rd location is the best Dunkin local to the Augusta area. The staff is always kind. The service is always fast, even when they run out of something, they’re quick to find a substitute. You’re a PERSON that just happens to like coffee and donuts at Dunkin, not just an order number. They treat regulars like friends and family. I’m not sure what coffee milk is, but I NEED it and Isaiah knows exactly how I like my Iced Dunkalatte!! I get the best service here weather I’m picking up my coffee, or for my mom (Laura) or my aunt (Marcy) who are both regulars too! We love our Dunkin staff as much as we love our coffee.

Isaiah, thank you so much for all that you do! I always look forward to your smile. Your menu suggestions are perfect. You absolutely made my day yesterday. You are awesome! Thank you Dunkin, EmJay,...

We visit this new Dunkin’ 3-5 times a week since it’s closer to my house. I always get a Lg iced coffee with mocha, cream, and sugar. Every time I’ve been it’s been very consistent and on point except 1 time I think they forgot to put the mocha. We sometimes get the sausage, egg, and cheese croissant 🥐. Sometimes we purchase donuts but not many at a time and it’s usually the sour cream, blueberry, or jelly. I hope they stay pretty consistent since the one on Lewiston Rd fell off so quick I quit going before they finished building this one. Customer service is always great...