Marco's Pizza — Restaurant in Gulf Shores

The pizza and subs are really good. We've had a couple of not-so-great experiences there though that will lead me to rate based on those experiences. Again...food is good. My family and I went there to dine in. We had only been one other time for carry out so we didn't know the menu that well. There are no visible menus to sit down and look over so you have to stand there and look up on the wall. The cashier seemed annoyed that we weren't ready to order. There were no smiles from anyone. ..no hellos. When we decided and walked up to order the cashier was leaning on his elbows and slumped down at the register. I had to lean in to hear anything he was saying. He seemed utterly unhappy to serve us. We got our drinks and went to a table and my lid popped off my tea and I spilled it all over. My family and I cleaned up the tables and chairs but the floor was a mess. I went up and apologized to the cashier....and told him I had cleaned up table and chairs but the floor was a mess. He rolled his eyes....I asked for another cup. No one ever came to clean up the floor. There were 2 other families there eating. The customer service was poor but the Italiano sub and pizza were amazing. I called tonight to order the Italiano sub for carry out. Got home...30 minutes away...and there were no banana peppers on the sub. Big disappointment. That adds such flavor. I called to asked if they normally put banana peppers on the sub....I was told yes. I let them know my sub had none. Not necessarily wanting a free sandwich but an "I'm sorry" would've been nice. All I got was "oh...they must've forgot." If they can get their customer service up to Paar...it would be a 5 star restaurant. For me: I'll just order carry out and check my food...

I really like Marco's Pizza. It's my go-to, chain pizza joint. When I moved down here, I was thrilled there was a Marco's about 10 minutes south of me. I've ordered several times since moving here. It's always been good and my interactions with the staff have always been good.

It's Tuesday, 16 July 2024, and they had their BOGO Free offer as usual. We frequently get this offer. But when I got home this time with my order, I was disappointed. They skimped on the toppings.

I know we bought a deal; but the company chooses to offer the deal. The quality of the product should not go down when there is a deal. Consistency of quality for a business is important.

To the management: don't ruin a good thing. The franchise you own / run has provided you a great business model, name recognition, quality products, and a standard to live up to so you can build your business and be successful. Cutting corners in any aspect of your business can have significant, negative repercussions. I don't want to see that happen for anyone... Particularly my go-to pizza place. You can do better. I know you can. I've experienced.

We got a large Deluxe and a large Hawaiian with a splash...

Ordered online and the first order was delivered. It was supposed to be a meat lovers half and the other half different. The meat lovers first order was mostly cheese with black olives and very little meat. Couldn’t hardly find meat on it.

We called them and told them about it! So they made another pizza. Half meat lovers again which was filled with meat that you can actually see on it. We made the order online and had double bacon added online but no double bacon. I could taste a hint of bacon a little but it was definitely not double.

For $45 including delivery charge plus an $8 tip at the door you’d think they could get it right. Especially since it was online !!! They pizza is way too expensive!

We also ordered cinnamon bread with chocolate sauce which was running out of the corner of the box an all over my shirt.

I’ve decided that I will continue to do reviews because some of these workers/delivery people just don’t care about quality or service it seems.

Next time I’m eating a frozen pizza from Walmart at a fraction...