Fluffies Hot Chicken - Hackensack — Restaurant in Hackensack

I want to start off this review with the actual fluffies food is GREAT! I put all my friends on fluffies and I usually get fluffies filled fries with mild chicken, my friends have enjoyed their rice bowls and their chicken sandwiches. They added to their dessert menu since I last went and I'm excited to go back and try their tiramisu. However, while I used to order fluffies every other week I stopped because going in there is literal chaos. Whether you order there or order ahead, prepare to wait, prepare to be confused, prepare to be ignored by the staff. It's rare for me to go through the effort of writing a "bad" review because businesses have their good and their bad days but the quality of service from staff has dropped. It's great for the business, but no matter what time of the day I go, 2 pm, 5 pm, even 12 pm on weekends they are PACKED. I get anxious waiting in there with so many people and I've never been enticed to sit down in there because either it's full or the lines have people standing over you. Today, I ordered ahead after driving back home from 4 hours away and I craved a comforting bowl of chicken only to be met with poor service. I asked the girl working if they had an order ready under my name to which she just shook her head side to side. Not even a 'no not yet' or 'it's coming out soon', she didn't even acknowledge me when staring at me, I had to ask if I could pick up my order. At least acknowledge someone when you're looking at them. Later I get a text saying my order is ready so she could've said that too instead of staying silent and shaking her head no. I've worked in service before and that's just not how you treat people. Then, I witnessed someone grab my order because we share a name then bring it back after the girls working calling out orders just gave bags to the first hands that shot up. The chaos pushes me away from this place, which again don't get me wrong is so GREAT for the business because the food is actually really great. But it would be great if they can improve their pick up/order in systems, add signs, ask people for their last four digits of their phone number or something. They should also separate uber pickups and online/app pickups like other places cause it's just madness. I'll probably go again to fluffies but not...

Giving 1 star because that’s the lowest I can give — the food deserves 5 start but the place deserves ZERO stars due to the cashier at counter, or even negative). Happened today, 8/29, between 10 PM and 11 PM.

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WORST SERVICE I’VE EVER EXPERIENCED – ABSOLUTELY UNACCEPTABLE

I placed my order at 10:07 PM and got confirmation by 10:08 PM. By 10:20 PM, I even received a text saying “order ready for pick up” — and I was already standing at the counter.

I asked the short white blonde girl with curly hair on the counter about my order. She said it wasn’t ready. I waited 15 more minutes, asked again — same response: “not ready”. By 10:45 PM, I watched people walk in, order right in front of me, and get their food while I was still waiting. I asked a third time and got the same dismissive answer with very rude tune.

Finally, 4th time I asked another employee (a brown girl behind the counter) to check. Only then did the blonde finally bother to look — and surprise — my order was never even on their list. I even showed them my confirmation and pickup details. The average order time here is about 15 minutes — I know because Fluffies has always been one of my favorite spots. This delay was completely unusual, I inquired 4 times, but the cashier made no effort whatsoever to find out why it was taking so long, ignoring me for 45 minutes as if I didn’t matter.

A new order was placed at 10:50 PM, but even then I waited another 10 minutes and still nobody knew where my food was. Only after I raised my voice did they shove me an order, 55minutes after placing the order and 50 minutes waiting in front of their eyes.

This wasn’t just bad service — it was laziness, rudeness, and total incompetence. The yawning, tired cashier clearly didn’t want to help and showed zero care for customers. If management actually values this business, they need to replace staff who treat paying customers like a nuisance.

I paid for food I never properly received, wasted over an hour, and walked out furious. Fluffies used to be on my favorite list — but not anymore. I refuse to return to a place where the staff are arrogant, unapologetic, and completely...

This lovely afternoon, I had the pleasure of dining at Fluffies Hot Chicken, and it was easily one of the best meals I’ve had in a long time. From the moment I walked through the door, I was greeted with the comforting aroma of seasoned fried chicken and a warm, friendly atmosphere. The combination of flavorful food, attentive service, and casual vibes made for an unforgettable dining experience that deserves to be shared.

The star of the show, of course, was the chicken. I ordered the medium-spicy tenders, and they were perfectly crispy on the outside while juicy and tender inside. The seasoning was bold without being overwhelming—just the right amount of heat balanced by a hint of sweetness. Each bite was packed with flavor, and the breading didn’t fall apart or feel greasy, which is a rare but welcome surprise at most hot chicken spots.

In addition to the chicken, the sides at Fluffies deserve their own spotlight. I tried the mac and cheese and the seasoned fries, both of which were excellent. The mac was creamy, rich, and had just the right amount of cheese pull, while the fries were golden, crispy, and generously dusted with their signature seasoning. Everything came out hot and fresh, adding to the overall quality of the meal.

The service also enhanced the experience. The staff was welcoming, knowledgeable about the menu, and quick to offer recommendations based on my spice tolerance and preferences. Despite how busy it was, my order came out in a timely manner, and I felt well taken care of from start to finish. It’s clear that the team at Fluffies takes pride in their food and how it’s served.

All in all, Fluffies Hot Chicken more than lived up to the hype. Between the flavorful food, top-notch service, and inviting atmosphere, it’s a place I’ll definitely return to—and one I’ll be recommending to all my friends. If you're a fan of hot chicken done right, this is...