Bambu Desserts & Drinks — Restaurant in Hamilton Township

First, my daughter loves stuff from the shop and will probably continue to go there. I personally, will never spend another penny in that place again. They have horrible costumer service. It wasn't the kid at the register, or the older man that came out for what I guess is moral support, it was the woman that came out of the back very aggressively. It honestly was a misunderstanding that went wrong. I have had tazo brand passion tea many many times, so I guess I was thinking their tea would taste similar. So when I stepped outside and took a sip and it tasted completely different I thought I was given the wrong thing. I thought it tasted closer to peach or mango. I guess it is my mistake thinking fresh tea would taste the same. So I went in and talked to the kid at the counter and said I think I got the wrong thing, it tastes more like peach to me. He went in the back and all I could hear was a woman fussing that "it is passion tea". Then, the older man came out from the back and stood off to the side looking at me. Then, the kid came out and handed me another cup of the same thing. Then that woman came out of the back metaphorically swinging. She started right away aggressively, "that is passion tea I made it myself." I said "I'm sorry it tasted more like peach to me" (Me thinking of what I know of passion tea.) She said to take the new cup I was given. I asked if I could have black tea instead. She said, "I already made that for you. You should have said that when it was on the way back." I never asked to be given another cup of the same thing or to be given anything else at that point. I thought the kid was just double checking if it was passion tea. I figured either he would come out and say it was a mistake or explain it was not. I, as politely as I could, stated that I didn't like the taste of the tea, could I just have a black tea instead? They could have said, well that will be whatever dollars and I would have accepted and bought it. Instead the woman just points to the front of the counter "no exchanges or refunds." I said, "ok, I will take the first cup." The cup I came back in with that I already had the straw in it, and which she still had in her hand. She said pointing to the new cup again, "no that was already made for you." So I picked up the cup of a drink I didn't want and left and gave it to my daughter. If the woman had not been so aggressive I would asked specifically stating that I want to buy another cup of (black) tea. I didn't feel like that was an option at that point and I certainly didn't feel welcomed. She was just too aggressive and I just wanted to get out of there. I gave my daughter the drink. And now, I will never step back in that place again. Horrible costumer service by the drink...

I want to start off saying I’m not the kind of person to write reviews and I love all other bambu locations and their drinks. The drinks themselves are good although expensive. I used to be a regular and recommend this bambu to friends and family but lately customer service has notably been declining. I went in today with my family and ordered a thai tea with brown sugar and boba. The order came out and had no boba and I just figured the cashier didn’t hear and I went up and requested for additional boba and she said they no longer offered add ons so I would have to buy another one. They don’t give a receipt so I wasn’t able to see my order to correct it before it came out and the cashier up front was in general not very friendly and also didn’t repeat my order to get everything right. My sister ordered a smashed avocado with no ice to bring home to my mom and nonetheless the order came out with ice and actual avocado half full. At this point, we didn’t want to be any more of an inconvenience and just left. Unfortunately, this is not the first time since the last time we spoke to a lady who accidentally gave us crystal boba instead of regular boba and spoke to us with a rude tone when we requested a switch. I just wish management and staff tried better to amend...

Thai Tea. There perfect Thai Tea. I found out about Bambū from a friend around the time they opened. I thought I would give it a try and from the first sip I was in love. It was one of the best Thai Teas I have ever had. I was going almost every night for a cup and never once did I have a bad experience. Since then I have become a regular and visit a few times a week. Besides the Thai Tea I started to try the fruit teas, fruit drinks and smoothies. Everything always tastes great and actually tastes the fruit it's suppose to taste like. Recently (don't know how I missed it) I discovered their Sugar Cane juice and now every time I go in order both. For me it's really hard to decide between the two. The Sugar Cane juice is refreshing brings back memories of when I was a child and the Thai Tea is just amazing. Everything is great. I have no complaints so far. The staff is very friendly and now recognize us when we go and the owner is very passionate about what he does and is great with his customers and staff. Weather we are running in a minute before the places closes or sit there for hours talking about cars we get the same great taste and friendly service. This will continue to be one of the places I visit and...