Freestone Ice Cream — Restaurant in Hamilton

Two chocolate chip cookies please :-) What seemed to be an eternity was really 20 minutes of salivating over warm chocolate chip cookies just out of reach in the glass case just feet away. Most people would have left but I had a feeling the cookies would be worth it - Plus I just felt bad for the incredibly kind woman working behind the counter. A one woman show, she brought service with a smile. I will say this woman is the saving grace behind why I waited 20 minutes for two cookies. Maybe a little help in there during your peak times would be helpful. I will say that my time in line almost convinced me to buy a full ice cream but I doubt that's part of your...

I asked for a single scoop and was given maybe half a scoop—definitely not what I paid for. By the time I paid and walked out, I was already through the top of the cone. Two licks and it was basically gone. To make it worse, there was no one else in line, so it wasn’t like they were busy or rushed. The service was indifferent and unhelpful, and the pricing for what little I received was outrageous. I won’t be coming back, and I wouldn’t recommend Freestone Ice...

Pros: Big scoops of ice cream for the price Plenty of seating indoor and outdoor Easy parking in front of the store

Cons: Not a lot of flavor options. The flavors available were okay Customer service could be better. The workers who worked there look bored. The lady scoffed at us when we just wanted to share. I don’t think...