White Castle — Restaurant in Hamilton

First time dining in the one in Hamilton on High Street. I used to go to the one in Queensgate where I lived nearby on Price Hill but always took it to go. Had the three slider combo meal as did my friend. Not a pleasant visit. Went on July 4th. Not much people. Went early evening before fireworks in Veterans Park. Went in to order and sit and was greeted by a bunch of disgruntled employees one who was complaining loudly something about where his "Job was in jeapordy" it took a while for us to be greeted and it wasn't very friendly. Employees behind chaotic counter with food all over the floors still continued the whole time to talk loudly. We almost didn't stay but since it was hot out decided to stay but visit not enjoyable. The restaurant and bathroom were surprisingly clean although the toilet handle in women's bathroom was very loose and in disrepair as it needed a washer for the handle. Had to be very careful in flushing it. Their napkin dispenser was broken and they barely gave us any napkins when we asked for them. The burgers and fries not very good and cold. I asked for a chocolate milkshake and ended up with a vanilla but ended up drinking it anyway as employees were being loud and rowdy behind counter. Very uncomfortable environment. Homeless people came in and sat down and they spilled their soda all over the table and floor and left on bikes. We sat there another half hour after that and table still was not cleaned. Employees did not seem to care as they were too busy complaining and being loud. Won't be going back to this...

Very very ghetto I made a big online order for pick up every went good until pick up since I paid online I had a electronic receipt they insisted I didn’t pay & that I have to pay again after I showed them the receipt and the money was taken off my card they still told me there was nothing they could do even though it was paid & I had all the proof I needed for a refund or the food so I eventually leave without anything i told myself I would just dispute it later so then I check my email & it thanked me for ordering & thanked me for picking up the food I never got meaning it definitely went through on both sides they told my bank I picked up the big order which WAS NOT TRUE AT ALL which resulted in my dispute to get denied They lied & got to keep a $30 order I do believe that was planned from the beginning I felt something was off just by even talking to the employees they give off scam and dishonest people they was a little to excited to keep the crave case but WONT BE GOING BACK TO THAT LOCATION ( High st...

This is the absolute worst White Castle I have ever been to. Truly went down the tubes years after being on Undercover Boss. I did the online ordering for the first time ever. I elected to come through the drive thru per the app. Waited in the line for 15 minutes until it was my turn. The man on the intercom tells me to pull on up after I tell him I have an online order. I pull up in front of the front of the store and no one comes out for 15 minutes. I then park my car and go inside. They didnt even start my online order. I had to wait an additional 25 minutes inside waiting for them to make 10 sliders and a sack of chicken rings. So... I finally get my food after waiting over an hour. Didn't get offered a discount, extra food, or anything to compensate for their...