Taco Bell / KFC — Restaurant in Hampton

Please, whatever you do, avoid this Taco Bell/KFC location! We were going to Buckroe Beach for the first time and decided to drive thru to grab some quick lunch to take with us over the 4th of July weekend. BIG MISTAKE. We waited approximately 30 minutes to get our food (with only one car in front of us). The employee who brought it out to our car wasn't even sure if it was our order or not. When I open the bag, much to my dismay, I discovered refried beans had spilt out everywhere. Most of the burritos weren't even wrapped all the way. I've eaten at Taco Bell for years (hundreds of locations around the country) and this was, by far, the WORST fast food experience I've ever had! My husband's burrito was so soggy/poorly made that it leaked THROUGH the paper. We took it inside to see about getting them remade and waited for half an hour, behind a group of 5 or so hunger/angry customers who were either complaining about their food or the wait they'd experienced (most were there for KFC). Once it was our turn, the employee manning the front counter walked away without helping us. We waited for another 5 minutes before another employee finally gestured to him that we had been waiting and needed assistance, in which he responded with an eye roll. We kindly explained our issue (after all, I DID feel bad that he had been bombarded with complaints) and asked that we just get a refund. I had no interest in waiting another half hour for them to remake the same crappy food. He gave us a refund without an apology and with quite an attitude. I don't know who manages/owns this location, but PLEASE do something about your employees! They all need retrained on both food preparation and customer service. I would not be surprised to see this location shut down. It was an absolute horrible experience and a waste of an hour of my day. I plan to contact corporate with a complaint so that they can make the owner aware of...

I ordered via the drive thru at the 1603 E Pembroke Ave. I ordered nacho fries with cheese and 4 piece tenders with spicy ranch and I said “from the Taco Bell side” in the speaker. The lady in the speaker, a white woman with glasses asked if I wanted to round up my $10.99 total and I said yes so I paid $11. I sat at the window as the only person in the drive thru for about 30 seconds and the woman asked me to pulled around and she would bring it all out. After 15 min she brought out the nacho fries with cheese and the tenders no sauce. I went inside and waited for a moment as the only person waiting at the counter before a black bald male came up to me and I asked for spicy ranch. He told me they charge for that and tried to give me buffalo ranch. I asked him again for spicy ranch and he said that’s on the Taco Bell side and they charge for that and then I said I just paid for tenders and the woman did not give me sauce. I told him I can pay for it and he walked off got one spicy ranch then I told him I would like to pay for 2 so he rang up the 2 sauces and walked away to get another sauce. He came back and I paid for the sauces, $0.68. He had an attitude the whole time. I have ordered these tenders before with this sauce at this and other location with no issue and never had to pay extra for sauce. Even on the Taco Bell app the spicy ranch is the...

Buyer beware. It appears this location is dealing with an insect problem. I found what appeared to be a roach in the bottom of my strawberry freeze drink. When I spoke to the manager she was kind toward me however I did hear her express frustration at trying to get the bug people to come spray for weeks. Also, I did contact the health inspector and am awaiting news of their investigation. Unfortunately as far as upper management/corporate resolution, I feel the buck has been passed. It has been more than a week with no real acknowledgment of wrongdoing or failure to ensure cleanliness during a public health emergency. I did receive a call from a rather rude insurance claim specialist who lacked empathy and basic customer service skills. After a verbal disagreement and him raising his voice, I had to end the call and haven’t been reached out to since. I will also follow up with the BBB so that the public is made aware and can have the choice to dine elsewhere until this location can show it is up to basic health code standards. It is unsettling how a pregnant woman with such a valid claim and proof of the incident has been disregarded during a time where public health risks are at an...