Long John Silver's — Restaurant in Harlingen

THEY HAVE WORMS IN THEIR FISH!! I ordered the 12 piece family meal. I asked for half fish & half chicken. Well my fish had a worm in it! I immediately called & talked with a lady who said she is a manager, she apologized & said she would replace the 6 fish, but i asked her if she can just replace them for chicken instead because I don't want to risk finding another worm in the fish. She told me that will work for her & I can pick up that day or the next. I went the next day but she wasn't there so I spoke with some guy who said he was a manager & supposedly the girl manager I spoke with didn't tell him anything. He was refusing to replace the 6 fish for chicken & said he's been a manager there for "MANY" years & has "NEVER" seen a worm in any of their fish. He started interrogating me asking a bunch of questions and not letting me finish my answers. He asked, "how did you even see it in their, why didn't you bring it back immediately, who did you speak with again when you called about it, did you post it on social media?", and so on. I felt as if he thought I was making the whole thing up. He asked me to send him the pictures to his phone and I did. Then he told me "well i spoke with my boss & he said to only replace 1 fish for chicken, and honestly, we don't even know if that's OUR fish you could have gotten it from somewhere else. We get a lot of people who try to get their food free." I was so appalled by his reply! I'm not broke to the point I want free food! I just wanted some worm-free fish that I paid for! His interrogative actions and responses were beyond unprofessional! All I wanted was what the first manager (which was the lady) promised me. She was very nice and apologetic, but that male manager who claimed he'd been working there for over 5 years was VERY rude. I don't see how, or why anyone would make...

What's up with the MINI chicken planks!!! The chicken looks like chicken nuggets! Nothing like before the new restaurant! I was in Rio Grande City and their chicken planks were decent! I'll drive to another City before going back to Harlingen again! I ordered online, got to the drive-thru lane, and my order wasn't ready. The car in front of me who took about 10mins to order got all their food and left. I was asked to park and given the excuse ( it's because they have two separate orders rows inside the kitchen). How is that fault? You don't have curbside, so I picked up my order through drive-thru. It's frustrating! Our food was horrible, wait time crazy, staff doing okay, just slow. Sorry, I won't come here...

Should have turned around and left as soon as we walked in, the place had a sewer smell, but we ordered food anyway, got our food both meals were old not fresh appeared to be left over microwaved fish and chicken, the breading was chewy, and disgusting tried to eat it because we were hungry, but could not take anymore, went to the manager and showed him (I will say I was not polite sorry for that) but the manager offered to give us a fresh meal I refused as I was disappointed in the first meal that should have been fresh to begin with. The person at the counter was very polite and friendly while...