Panda Express — Restaurant in Harlingen

Went today and asked for a plate and a bigger plate. When taking the order, the employee over the speaker confirmed and acknowledged the plate, and then I ordered the bigger plate. When the total came back as $23 I had a feeling one of the of things I ordered was not submitted. No big deal at first. When I went to pay I asked the lady at the window if she had added the plate, and she said no and asked me again what the order. So just to confirm I repeated what the order should be, a plate with orange chicken and teriyaki with fried rice, and a Bigger plate with the same thing but with half n half and shrimp. The lady at the window just replied in a condescending tone, "Sir that is the bigger plate". I then replied stating, that I understand what the bigger plate is but the issue is that the other item was not submitted. We argued for a brief moment, nothing crazy or anything but the Employee, who according to the receipt was named Gabriella P, was very rude and should be reprimanded and taught basic customer service. At the end I just asked to add it to the order. A moment later another employee came back with our food and apologized, though I did not catch their name, they were very courteous. This could have been a simple, oh my bad let me add that for you, but for some unknown reason she decided to be combative about it. As a side note, the food was cold as well, but still good. Do...

I was highly disappointed when I was turned down for service. I am a truck driver and I was delivering near by. I have been craving Orange Chicken and Chow Mein for a couple days now and got on Google to find a PE that was big enough to accommodate my truck. When I found this location I was excited, the median between the oncoming traffic lane and my lane was EXTRA wide. I parked in the median and proceeded to call in my order as I have been doing amidst the Pandemic. The person who answered the phone was immediately rude and snapped at the phone with a "What do you want." I asked in clarification if I had reached Panda Express and his tone dramatically changed to a more respectful and expected customer service attitude but none the less I was unprofessionally greeted. When I went through my normal speech about how I am a trucker and can not fit my rig through the drive through, that I was willing to pay at the door and walk over (WHICH STATEWIDE PE HAS BEEN DOING) I was told that they would not do that. That their promotion and organization was more important than catering to their customers. (The drive through was empty at this time and they had all the time in the world to work with me) Seems to me this Panda Express values money and exercises laziness over positive customer interactions. This won't change my patronage of Panda Express but I WILL NOT return...

We placed an online order and showed up with about an hour before closing, yet we were told at the window instead of at the speakerbox that there were no main dishes and most of the sides available. This was very frustrating, especially since the system still let us order. What made it worse was that the manager never came out to show face and explain/apologize. Instead, the presenter had to deliver the message. She was polite, professional, and handled it well despite having to cancel/adjust multiple orders, but it shouldn’t have been her responsibility. A manager should step up in situations like this. Overall, disappointing experience that not only I had to go through but also the 5 other vehicles that got turned away, could have been managed much better.

Recommended Panda Express to go is the one on Lincoln Ave. Called to verify they had food and they said if they didn't have something ready they'd just make more. Enough said. Even if it's more of a drive for us.

P.S. this was their explanation...