Ashley Homestore Clearance Center — Local services in Harlingen

Absolutely Horrible Experience – Beyond Disappointed!

My wife and I decided to stop by this store on a whim because we desperately needed a new sofa. She had her heart set on a sectional priced around $900, but to our surprise, that model wasn’t even available here. Instead, she fell in love with a sectional from the Larce series. We spoke to the salesperson, who quoted us $1,600 for the floor model and $1,700 for a brand-new one. Easy decision, right? We just needed to go home, measure, and make sure it would fit.

The very next day, my wife returned—only to be told that the original quote was a “one-time offer” and the new price was now $1,900! Frustrated but wanting to make her happy, we went through with the purchase anyway. They promised everything was in stock and that delivery would happen on the scheduled date.

Delivery day came, and at first, things seemed perfect. The crew arrived on time, professional, and careful. They left everything wrapped, and I started assembling the sectional myself. Everything was fine—until the very last piece. Instead of receiving the Right Arm Loveseat, we got a Left Arm Loveseat. Everything was wrapped so well that I didn’t notice until the very end!

I immediately called customer service, only to be met with skepticism, as if I didn’t know what I was talking about. They demanded pictures—fine, I sent them. They admitted the mistake, but then made me resend the photos again after I missed their call. Eventually, they told me the correct piece couldn’t be delivered until the next day. Annoying, but what could I do?

The next day, the replacement arrived—and the box was torn open. I thought, “Whatever, as long as it’s the right piece.” But as I started assembling, I realized it was stained with some nasty blue and brown marks. I was furious. My wife, already exhausted from this ordeal, just said, “Forget it. They’re not going to fix it anyway.”

So now here we are—with a sectional that cost nearly two grand, delivered in pieces, wrong the first time, and damaged the second time. This has been one of the most frustrating, disappointing experiences we’ve ever had. We will never...

Yesterday, Nathan and I went into Ashley Home Furniture in Brownsville TX to purchase a new bed. The salesman, Jaimie, did an amazing job helping us settle on our second choice in beds (our first was sold out and would've taken weeks to get here); he really did a great job.

Unfortunately, Jaimie is the only person in the entire company who seems to be capable of doing a great job. We opted to go pick our new bed up in Harlingen to avoid a two week turn around on delivery and when we got the package (that we rented a truck to pick up) home, it was missing over 50% of the parts. This wouldn't be a huge problem, except when we tried to call the warehouse nobody would answer the phone. So we hopped in the car to head back for our missing parts and managed to get ahold of the warehouse after about 5 connecting steps were taken. The woman at the warehouse was rude and unhelpful stating that the shop guys were gone for the day, over an hour before the business closed, so she couldn't access our missing parts. We were then forced to call the corporate claims line and speak with a woman who refused to let us be transferred to any other departments and claimed there were no members of the escalation team, or any other department company wide in office today. Actually, all this woman did was tell us to speak to an AI on their corporate website and wait 2-3 business days to hear back, which left us with just as long a wait to have a bed as what we paid uhaul rental fees to avoid.

Ive spent over a decade in customer service and i can assure you there is never a situation where a problem cannot be escalated. There is never a moment when a large corporate chain doesnt have money to throw at a problem. And there is never a reason for your store to be entirely unreachable over phone. The ball was not dropped today, it was punted. Every person we dealt with throughout this process, aside from Jaimie, gave intentionally bad service.

All in all, id just like to reccomend that if you can not get same delivery, do not use Ashley Home...

First I want to mentioned the associate who gave us fantastic service. His name is Brandon, when no other associate would get off their phone or off the furniture lounging on their computer , Brandon was the only one to approach us. We had found a sofa but it was for a clearance piece, more than we wanted to spend and it was rather dirty. So as not to lose the sale he informed us the warehouse may have a new one. Long story short we purchased, and can’t wait to get it! Brandon deserves the 5 star rating , however the store its self did not.

Thank you Brandon for going above and beyond, your knowledge, patience, and kindness was the only reason we...