I typically wouldn't do this, but I'm not a fan of throwing money away or being given the runaround. I went into Mother's Subs (2nd Street location) around lunchtime on Friday, November 18. I walked through the door with a friend and it was absolutely packed. I turned around, drove back home and ordered over the phone. I returned to get my 2 cheesesteaks (1 with provolone and fried onions, one with swiss and fried onions), paid $18.02 and returned home. I unwrapped my cheesesteak and took ONE bite. The completely raw onions and unmelted cheese were quite disgusting and I spat them out. I pulled apart the cheesesteak, took pictures and as you can see from the picture everything was wrong with it. Even stranger, there were raw onions on one half of the cheesesteak and cooked onions on the other half. This was the same for BOTH cheesesteaks. I immediately called back (with that nasty taste in my mouth) as I did not want to return and wait in line to consequently embarrass them. I spoke with a guy whose name I did not get and he told me that I could bring them back. I informed him that I did not want to come back and get them today. He told me that he would write my name down and that I could come and get them when I had time. I called back on Monday and to no surprise the lady who answered the phone "had no idea" who I was. So I explained to her IN DEPTH what took place and she told me that I could come in and get the 2 cheesesteaks Monday or Tuesday. She even joked and said that if it were her she would wait until today, Tuesday because of how blustery it was yesterday, Monday. I agreed. So I call back today and speak to the same and only lady there and she tells me, with attitude, that the original guy I spoke with didn't have the authority to tell me that I would get the two subs replaced, as he was "just a submaker" and that I should've returned on Friday. She stated that the owner said I could "come get a half sub but that would be about it". I've been going to them since they opened on 2nd Street. Well that's over.