"I had an encounter with a manager who appeared to be in a bad mood and refused to offer a discount on an unbaked pizza. This was an unfortunate situation for a loyal customer of almost 10 years. Regrettably, I've decided not to return to your establishment. It's important for businesses to handle customer concerns professionally, whether it's the general manager or not. The service I received seemed discourteous and your behavior led to this negative review. In my opinion, if this is the typical management style of your store, which includes underlying hostility, it's no surprise that you experience high employee turnover. I wish you the...
Read moreEvery Jets varies - some locations we order from are great every time. This Hartland location just seems to get worse over time. The BLT pizza has half the toppings that other locations give, they forget crust flavorings half the time, and the general quality just isn't what it used to be at this location. It's sad that my family has started to prefer the $8 LC deep dish....bring back the good quality! :'(
Updating 1 year later (11/29) - this location just gets worse. No accountability, no leadership. Every order messed up or online orders “forgot” to be made. It’s not worth the extra money to keep coming here. This was...
Read moreI've ordered from this Jet's multiple times since I've moved here, a few times there were RUBBER BANDS in my pizza. Today their driver almost hit me multiple times while behind me coming to my house to deliver my pizza without a topper on. I called and asked to speak to the manager to ask her politely to let her drivers know that pizza isn't worth anyone's life. She then ASKED ME to do HER JOB and tell him he was driving erratically and when I responded "well as a manager you can relay this to him yourself" I was then hung up on. The food is hit or miss it's either good or it's got a foriegn object in it. I won't be...
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