Kings Wok Hartland Inc — Restaurant in Hartland

Tonight was the first time we tried this restaurant. I was very impressed!! The food tasted superb, we ordered chicken and mushrooms and beef and broccoli along with crab rangoon and an egg roll. Really great! I also thought we were missing some rice and I went back-in to question. The owner was very kind, explained that they combined the rice for both meals in one container but she went a step further and gave me another container of rice, on the house, just because she wanted to make sure I had a great experience and was satisfied. That kind of owner and customer service is SO REFRESHING! I will definitely support this...

Unfortunately, this restaurant has gotten really difficult to order from the last year.

They took away their delivery option.

They have gone to an answering service, which has no clue how to manage substitutes or special requests that have been easily accommodated in the past. I had shared this with the staff at the restaurant and no one really appreciated the feedback.

The food quality and portions has stayed about the same and have never been anything to write home about....

No sauce was added with the sweet and sour chicken order. When the restaurant was called they offered a free sauce on the next order(which really wouldn’t help). Spoke to Jennifer and she said she didn’t understand the problem. I explained that no sauce on that order meant we got fried chicken versus sweet and sour chicken. Disappointed they were not more willing to help fix the mistake. The other food was fine, however the lack of customer service will keep us from...